Receiving email on alias but not able to send any emails - Outlook on the web?

Anonymous
2024-02-17T17:16:09+00:00

Hey folks,

I've created a couple alias email addresses via Outlook itself (via https://account.live.com/names/Manage) but recently when I try sending an email from any of them it simply does not get sent? I can receive emails on those aliases.

This on Outlook in the browser (not the app), I select the alias I want to send from and it shows in my sent box but it never reaches the recipient. I've tired multiple different recipients and no it is not going to their spam either, double checked that. This used to work, are aliases just broken now? UGH!

Any help is appreciated. Thank you!

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  1. Anonymous
    2024-08-18T05:50:56+00:00

    I don't have the feeling the (bad) situation is that easy (third party aliases don't work anymore). My account email is ******@outlook.com. From the old days I have the alias ******@outlook.de. And indeed emails send from ******@outlook.de don't get stuck in the draft folder, they show up correctly in the Send folder. But the emails disappear, the receiver never gets the email. The emails vanish as if they were never sent.

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  2. Anonymous
    2024-08-17T12:00:35+00:00

    I haven’t seen any official documentation, but I spent hours in an online chat and then on the phone with Microsoft specialists, who said that third party aliases no longer work. Only aliases that are Microsoft related.

    Thank you....

    there was never any information about that from Microsoft not surprised though

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  3. Anonymous
    2024-08-06T14:09:09+00:00

    I did as suggested in this forum (Send emails from alias in Outlook 365 Web - Microsoft Community) I have ticked the option to "turn on sending from aliases" on Exchange > Settings > Mail Flow > General, as it was not ticked before. At the time it didn't seem to work, but 24h later it was working as expected.

    I also saw this one (Send from alias in Outlook 365 web - Microsoft Community) where they suggest updating "Addresses to send From" but I also cannot see this field when I look at my Outlook Settings > Email > Compose and Reply. Nonetheless, the first one seem to have done the trick for me.

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  4. Anonymous
    2024-08-06T11:26:29+00:00

    Thank you 👍

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  5. Anonymous
    2024-08-05T15:27:02+00:00

    Unfortunately, the issue remains. I will check again in a few hours, but so far the message sent via the alias still end up unsent in the DRAFT folder.

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