Hello Microsoft Community. I've seen various versions of this bug around and it seems to not be getting resolved. It would be great if others could simulate my use case for this bug and confirm it's not just me - as well as pose a solution or help me get Microsoft to address it! In a nutshell, emails in the New Outlook (PC) will get stuck in 'Drafts' forever in the following scenario (imap emails): I am Replying to or Forwarding an email from my Inbox. If I Archive the original email in my Inbox after finishing my Reply immediately after hitting 'Send'. In other words, if I don't wait 3-5 seconds to ensure it sends first. The email will get STUCK in Drafts and never Send. There's nothing I can do to Send it. I have to go find the original email and retype and send the message. Feel free to watch this short video showcasing exactly what's happening: https://youtu.be/yv3797dJlj8 Thoughts?

This issue is still happening for me. I did notice one or two messages earlier in the week did send ok when I was replying or forwarding a message but the vast majority have failed to send. I do not have problems sending new emails, it's just the replies and forwarded content that poses a problem as reported here by other users. Ironically whenever the taskbar alerts me to knew messages in this thread, if I click on one of those alerts it conveniently opens the older 'Windows Mail ' which works much better than Outlook. Shame MS don't ditch Outlook and go back to Mail, at least they fixed 99% of the bugs in that.

This worked for me, Click on the Send receive at the very top bar Click on Work offline Got to draft and delete it or click on the garbage can Click on Send receive Click on Work offline. This will set it to Work online again. Hope this helps you! I don't think this suggestion is particularly helpful, I've looked at Outlook (the forced rollout to replace Mail) and there isn't a Send/Receive at the very top bar. Which version of Outlook does this relate too?

Thats great if that works, but with the advent of New Outlook replacing Classic very soon, this would only be a temp fix right?

I also have the same issue with the New Outlook and this is causing major frustration as my recipients are not receiving my emails. I don't understand why Microsoft keeps forcing the transition to the new platform, when it is clearly inferior to the previous. This randomly occurs and I never know when it does except for when I look into my draft folder. Common Microsoft!

Happens intermittently for our entire company (30 of us) and has been doing so for months now - maddening We are all using Macbooks, so maybe that's why. Also it is ALWAYS on a reply to an email in a chain - never on a new email Deffo an issue,

(New Outlook) Email Stuck in Draft Folder Forever & Not Sending

Anonymous

Hello Microsoft Community. I've seen various versions of this bug around and it seems to not be getting resolved. It would be great if others could simulate my use case for this bug and confirm it's not just me - as well as pose a solution or help me get Microsoft to address it!

In a nutshell, emails in the New Outlook (PC) will get stuck in 'Drafts' forever in the following scenario (imap emails):

I am Replying to or Forwarding an email from my Inbox.
If I Archive the original email in my Inbox after finishing my Reply immediately after hitting 'Send'. In other words, if I don't wait 3-5 seconds to ensure it sends first.
The email will get STUCK in Drafts and never Send. There's nothing I can do to Send it. I have to go find the original email and retype and send the message.

Feel free to watch this short video showcasing exactly what's happening: https://youtu.be/yv3797dJlj8

Thoughts?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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92 answers

Anonymous

2024-08-17T13:29:52+00:00

This issue is still happening for me. I did notice one or two messages earlier in the week did send ok when I was replying or forwarding a message but the vast majority have failed to send. I do not have problems sending new emails, it's just the replies and forwarded content that poses a problem as reported here by other users.

Ironically whenever the taskbar alerts me to knew messages in this thread, if I click on one of those alerts it conveniently opens the older 'Windows Mail ' which works much better than Outlook. Shame MS don't ditch Outlook and go back to Mail, at least they fixed 99% of the bugs in that.
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Anonymous

2024-08-20T16:17:24+00:00

This worked for me,

Click on the Send receive at the very top bar

Click on Work offline

Got to draft and delete it or click on the garbage can

Click on Send receive

Click on Work offline. This will set it to Work online again.

Hope this helps you!

I don't think this suggestion is particularly helpful, I've looked at Outlook (the forced rollout to replace Mail) and there isn't a Send/Receive at the very top bar. Which version of Outlook does this relate too?
Was this answer helpful?

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Anonymous

2024-08-20T16:24:50+00:00

Thats great if that works, but with the advent of New Outlook replacing Classic very soon, this would only be a temp fix right?
Was this answer helpful?

0 comments No comments
Anonymous

2024-08-20T17:58:33+00:00

I also have the same issue with the New Outlook and this is causing major frustration as my recipients are not receiving my emails. I don't understand why Microsoft keeps forcing the transition to the new platform, when it is clearly inferior to the previous. This randomly occurs and I never know when it does except for when I look into my draft folder. Common Microsoft!
Was this answer helpful?

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Anonymous

2024-08-21T08:11:40+00:00

Happens intermittently for our entire company (30 of us) and has been doing so for months now - maddening
We are all using Macbooks, so maybe that's why.

Also it is ALWAYS on a reply to an email in a chain - never on a new email

Deffo an issue,
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