(New Outlook) Email Stuck in Draft Folder Forever & Not Sending

Anonymous
2024-05-08T12:25:18+00:00

Hello Microsoft Community. I've seen various versions of this bug around and it seems to not be getting resolved. It would be great if others could simulate my use case for this bug and confirm it's not just me - as well as pose a solution or help me get Microsoft to address it!

In a nutshell, emails in the New Outlook (PC) will get stuck in 'Drafts' forever in the following scenario (imap emails):

  • I am Replying to or Forwarding an email from my Inbox.
  • If I Archive the original email in my Inbox after finishing my Reply immediately after hitting 'Send'. In other words, if I don't wait 3-5 seconds to ensure it sends first.
  • The email will get STUCK in Drafts and never Send. There's nothing I can do to Send it. I have to go find the original email and retype and send the message.

Feel free to watch this short video showcasing exactly what's happening: https://youtu.be/yv3797dJlj8

Thoughts?

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-23T10:46:44+00:00

    Have been on New Outlook for over a year now and not had this problem until today. I have two emails that I want to send in the drafts folder and message I'm getting is "Something went wrong and we havent sent your message yet" If I click on the email in the draft folder I do get the option to send . It clears the drafts folder but does not show in the sent folder. Clicking on drafts brings it back agai.

    I am getting new emails in my in box.

    Any suggestions? I'm on AOL email .

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  2. Anonymous
    2025-07-07T17:51:52+00:00

    I have exactly the same problem. Its very intermittent though. Some days it all works fine then other days I cant reply to emails.

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  3. Anonymous
    2025-07-09T23:41:37+00:00

    I cannot figure out a solution to this issue. Can some one please help me?

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  4. Anonymous
    2025-07-10T08:39:52+00:00

    I just spent over 2 hours with Microsoft on Monday 7 July. They accessed my laptop and could see emails still in drafts not sent. They unistalled and reinstalled Outlook and that didn't work and then they suggested I do a reinstall of Windows 10 that took nearly 4 hours!!

    At night when my laptop goes into sleep mode as I dont turn it off, when I turn it on in the morning new emails are showing but I still can't send from drafts.

    I have the AOL web browser and can send and receive emails and can see that during the rest of the day no emails are received in Outlook but are shown in the browser. If I delete emails on the browser they still show on Outlook. I've tried the sync option on the View but that doesn't work either.

    Rian from Microsoft escalation support t was going to ring me today (Thursday) but is on a diffrent shift today.

    I'll log another support query and quote my support number and see how I get on.

    Maybe a syncing issue with AOL servers?

    I assume, though, that other users on this thread are on different emails not just AOL.

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  5. Anonymous
    2025-07-10T09:53:36+00:00

    I am on a different email provider but I have all the same issues.

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