Outlook for Android notifications stopped working

Anonymous
2024-01-16T00:56:59+00:00

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

  • Checked notification setting and enabled / disabled each notification type in app and in Android settings
  • Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
  • Cleared storage & cache / deleted account / reinstalled app
  • Restarted device and tested with / without wi-fi
  • Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-10-14T12:26:12+00:00

    I found a solution that might help others! Here’s what you need to do:

    1. Go to your notifications settings.
    2. Click on "Notification Categories."
    3. Find and select "Mail."
    4. Click on the "Mail" tab to open another page.
    5. Look for the option that says "Show as pop-up" and turn it on.

    Once I did that, everything worked for me!

    Image

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  2. Anonymous
    2024-10-14T12:39:26+00:00

    I don't know how but suddenly things started to work again simultaneously on iOS and Android. Really a weird behaviour.

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  4. Anonymous
    2024-10-14T13:10:22+00:00

    This type of notification settings is only available on Samsung devices. But on my Galaxy F34, this "pop-up notification" is turned off, still I'm receiving banner email notifications properly.

    The problem is on my OnePlus 11R. here is no settings called "Mail", instead of that it have a setting called "Email" & "Event reminder". I enabled every single permissions whatever it wants. But still I'm not getting email notifications.

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  5. Anonymous
    2024-12-20T00:03:37+00:00

    I have face this problem. So what can I do?

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