Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up. Device: Pixel 8 Pro (updated) App: Outlook (current version) Account: Personal (Microsoft 365 Personal subscription) Attempted troubleshooting steps: Checked notification setting and enabled / disabled each notification type in app and in Android settings Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out) Cleared storage & cache / deleted account / reinstalled app Restarted device and tested with / without wi-fi Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification) I have a ticket open with support for about a week now but so far no progress. I was wondering if anyone else is experiencing this and if you found a fix.

Same issue here. S22 ultra. Have done everything every site suggests. No notifications. So frustrating.

I don't think it's possible in Lite Outlook right now... Seems like there's just the option to receive notifications for all emails. I've got the same issue on my Samsung S8 as well... The workaround I found was to log in Samsung Email to my Outlook email account, because it has a similar system called VIPs. I can receive email notifications from my Outlook email address for the contacts I want, and then view the emails in the outlook app... It doesn't matter to me that the notifications come from a different app. But it's only a workaround - I hope this issue gets fixed soon.

I have the exact same issue with the exact same phone and exact same experience. Outlook lite notifies me perfectly as well as another 3rd part email client. However, Outlook does not. Really hoping this can be fixed soon.

It's been way too long for this to still be an issue. In May it will be 4 months.

So how do you have the notifications set for favorite people. in lite outlook?

Outlook for Android notifications stopped working

Anonymous

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

Checked notification setting and enabled / disabled each notification type in app and in Android settings
Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
Cleared storage & cache / deleted account / reinstalled app
Restarted device and tested with / without wi-fi
Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

47 answers

Anonymous

2024-04-25T10:13:09+00:00

Same issue here. S22 ultra. Have done everything every site suggests. No notifications. So frustrating.
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments
Anonymous

2024-04-25T00:36:21+00:00

I don't think it's possible in Lite Outlook right now... Seems like there's just the option to receive notifications for all emails.

I've got the same issue on my Samsung S8 as well... The workaround I found was to log in Samsung Email to my Outlook email account, because it has a similar system called VIPs. I can receive email notifications from my Outlook email address for the contacts I want, and then view the emails in the outlook app... It doesn't matter to me that the notifications come from a different app. But it's only a workaround - I hope this issue gets fixed soon.
Was this answer helpful?

0 comments No comments
Anonymous

2024-04-24T18:06:39+00:00

I have the exact same issue with the exact same phone and exact same experience. Outlook lite notifies me perfectly as well as another 3rd part email client. However, Outlook does not. Really hoping this can be fixed soon.
Was this answer helpful?

10+ people found this answer helpful.

0 comments No comments
Anonymous

2024-04-22T20:22:36+00:00

It's been way too long for this to still be an issue. In May it will be 4 months.
Was this answer helpful?

7 people found this answer helpful.

0 comments No comments
Anonymous

2024-04-09T04:33:10+00:00

So how do you have the notifications set for favorite people. in lite outlook?
Was this answer helpful?

0 comments No comments