Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up. Device: Pixel 8 Pro (updated) App: Outlook (current version) Account: Personal (Microsoft 365 Personal subscription) Attempted troubleshooting steps: Checked notification setting and enabled / disabled each notification type in app and in Android settings Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out) Cleared storage & cache / deleted account / reinstalled app Restarted device and tested with / without wi-fi Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification) I have a ticket open with support for about a week now but so far no progress. I was wondering if anyone else is experiencing this and if you found a fix.

Hi Amanda, Thanks for replying. I noticed this problem almost a year ago and like you it started with my not getting Outlook Calendar notifications on my smartwatch. I have tried every suggestion that folks have offered and still have not been successful in resolving the issue including some of the ones you mentioned in your comment. At this point, I'm going to chalk it up to either my company restrictions or Microsoft no longer supporting this feature.

I have a Galaxy S10E and I realized today that I wasn't getting notifications on my FitBit (had issues with it and just switched to a new device) and then tracked the problem back to the email notifications not coming through on my phone. Calendar notifications work fine. I've checked every notification setting to on, tried both Never Sleep, and unrestricted battery, cleared cache, cleared data (so had to re-sign in and set up my preferences), tried restarting the phone. Nothing get it working. I'm not sure when it started, there was an update May 31, 2025 to the app and it's June 3, 2025 now, I was on vacation right after the update so I really wasn't paying attention, maybe it started with the update. This is super annoying and seems to be a persistent problem.

Have you tried adding Outlook to 'Never auto sleeping apps'? Worked for me (even though Outlook was not listed under either 'Sleeping apps' or 'Deep sleeping apps') Possible Fix Instructions : Settings>Battery and Device Care>Battery>Background usage limits>Never auto sleeping apps>+ symbol>Outlook>Add

End of April, and I'm still having the same issue. I'm on a Samsung A53, running Android 14, latest update. All my notifications for the app and on the phone are set to allow, but I'm receiving nothing. 🤷🏻♂️ I'm trying deleting and reinstalling outlook, failing that I'll try the lite version.

After some days the issue is automatically fixed by a update provided via Play Store. I see, well let's hope that setting Outlook under 'never auto sleep' will tide me over until that update comes through (not received it yet)! 👍

Outlook for Android notifications stopped working

Anonymous

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

Checked notification setting and enabled / disabled each notification type in app and in Android settings
Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
Cleared storage & cache / deleted account / reinstalled app
Restarted device and tested with / without wi-fi
Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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47 answers

Anonymous

2025-06-03T19:32:41+00:00

Hi Amanda,

Thanks for replying. I noticed this problem almost a year ago and like you it started with my not getting Outlook Calendar notifications on my smartwatch. I have tried every suggestion that folks have offered and still have not been successful in resolving the issue including some of the ones you mentioned in your comment. At this point, I'm going to chalk it up to either my company restrictions or Microsoft no longer supporting this feature.
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Anonymous

2025-06-03T19:13:32+00:00

I have a Galaxy S10E and I realized today that I wasn't getting notifications on my FitBit (had issues with it and just switched to a new device) and then tracked the problem back to the email notifications not coming through on my phone. Calendar notifications work fine. I've checked every notification setting to on, tried both Never Sleep, and unrestricted battery, cleared cache, cleared data (so had to re-sign in and set up my preferences), tried restarting the phone. Nothing get it working. I'm not sure when it started, there was an update May 31, 2025 to the app and it's June 3, 2025 now, I was on vacation right after the update so I really wasn't paying attention, maybe it started with the update. This is super annoying and seems to be a persistent problem.
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Anonymous

2025-04-22T09:28:33+00:00

Have you tried adding Outlook to 'Never auto sleeping apps'? Worked for me (even though Outlook was not listed under either 'Sleeping apps' or 'Deep sleeping apps')

Possible Fix Instructions:

Settings>Battery and Device Care>Battery>Background usage limits>Never auto sleeping apps>+ symbol>Outlook>Add
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1 person found this answer helpful.

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Anonymous

2025-04-22T07:14:07+00:00

End of April, and I'm still having the same issue.

I'm on a Samsung A53, running Android 14, latest update. All my notifications for the app and on the phone are set to allow, but I'm receiving nothing. 🤷🏻‍♂️

I'm trying deleting and reinstalling outlook, failing that I'll try the lite version.
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Anonymous

2025-03-03T17:52:20+00:00

After some days the issue is automatically fixed by a update provided via Play Store.

I see, well let's hope that setting Outlook under 'never auto sleep' will tide me over until that update comes through (not received it yet)! 👍
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