Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up. Device: Pixel 8 Pro (updated) App: Outlook (current version) Account: Personal (Microsoft 365 Personal subscription) Attempted troubleshooting steps: Checked notification setting and enabled / disabled each notification type in app and in Android settings Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out) Cleared storage & cache / deleted account / reinstalled app Restarted device and tested with / without wi-fi Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification) I have a ticket open with support for about a week now but so far no progress. I was wondering if anyone else is experiencing this and if you found a fix.

I don't know how but suddenly things started to work again simultaneously on iOS and Android. Really a weird behaviour.

I have been suffering with this problem since 4 months now. Its August 2024 and still the notifications do not work. My emails are in sync ( i use outlook lite). Normal outlook doesnt sync emails. I dont get notifications for meetings nor for new emails. As for teams, i get the msgs only when i open the app. No notifications otherwise. Randomly sometimes several teams message pop up as notification but there is no proper logic or pattern as to when it happens Please somebody help me. I have tried mentioning it all to microsoft several times but all they have to say is useless stuff like clear cache, uninstall bla bla. looks like they have some college freshers sitting and responding to serious issues like these

I'm not sure I know how to do that. I Googled your suggestion and the steps I found online don't match what I'm seeing. This is a corporate mail account through Microsoft 365 Exchange so certain options may be locked down and not accessible.

Did you check to make sure your folders are syncing? Once I changed that setting, my email notifications started working.

Outlook for Android notifications stopped working

Anonymous

Outlook for Android notifications stopped popping up around January 10, 2024. Emails are syncing properly but no notifications are coming up. Calendar and support notifications do show up properly and timely. Also, random email notifications appear from time to time (~1 in 100 emails) without a specific pattern as to why they show up.

Device: Pixel 8 Pro (updated)

App: Outlook (current version)

Account: Personal (Microsoft 365 Personal subscription)

Attempted troubleshooting steps:

Checked notification setting and enabled / disabled each notification type in app and in Android settings
Tested push notification in app and provided screenshot to mobile support team (most of the time test is successful sometimes it does time out)
Cleared storage & cache / deleted account / reinstalled app
Restarted device and tested with / without wi-fi
Installed Outlook Lite and all notifications are working properly (emails arrive at the same time in both apps but Outlook does not generate a notification)

I have a ticket open with support for about a week now but so far no progress.

I was wondering if anyone else is experiencing this and if you found a fix.

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Anonymous

2024-10-14T12:39:26+00:00

I don't know how but suddenly things started to work again simultaneously on iOS and Android. Really a weird behaviour.
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Anonymous

2024-08-01T14:29:25+00:00

I have been suffering with this problem since 4 months now. Its August 2024 and still the notifications do not work. My emails are in sync ( i use outlook lite). Normal outlook doesnt sync emails. I dont get notifications for meetings nor for new emails.

As for teams, i get the msgs only when i open the app. No notifications otherwise. Randomly sometimes several teams message pop up as notification but there is no proper logic or pattern as to when it happens

Please somebody help me. I have tried mentioning it all to microsoft several times but all they have to say is useless stuff like clear cache, uninstall bla bla. looks like they have some college freshers sitting and responding to serious issues like these
Was this answer helpful?

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Anonymous

2024-07-15T13:09:27+00:00

I'm not sure I know how to do that. I Googled your suggestion and the steps I found online don't match what I'm seeing. This is a corporate mail account through Microsoft 365 Exchange so certain options may be locked down and not accessible.
Was this answer helpful?

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Anonymous

2024-07-13T15:01:25+00:00

Did you check to make sure your folders are syncing? Once I changed that setting, my email notifications started working.
Was this answer helpful?

0 comments No comments