My outlook is stuck on the new version. How to go back to classic version?

Anonymous
2024-05-01T01:35:22+00:00

My email does not have the toggle option in the top right corner to get the classic outlook back. There is no longer the old outlook in the store either. I have also tried the steps in registry editor and that didn’t work out either.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-02-08T11:05:13+00:00

    I do not have both icons - it has switched to new without my request, now I cannot switch back automatically.

    I am installing the Outlook for windows from the above link, hopefully that will fix it.

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  2. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2025-02-07T17:18:14+00:00

    Installing Outlook New has no effect on Outlook Classic, they will co-exist and run at the same time. No O365/M365 updates remove Classic Outlook, if you had it, it should still be there. Do you find OUTLOOK.EXE with the rest of the M365 apps Word.exe, Excel.exe, etc.) under this path?

    C:\Program Files\Microsoft Office\root\Office16

    Do you have both icons in your Start menu?

    Image

    This support article may help:

    You can't open classic Outlook on a new Windows PC - Microsoft Support

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  3. Anonymous
    2025-02-07T17:05:08+00:00

    When I to the Registry Editor and follow your instructions, in step 3 there are no preferences under Outlook.

    1. Navigate to the following path: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences

    So now what do I do. I am completely frustrated. Spent time reinstalling Microsoft 365 and still cannot get to the Classic Outlook

    What should I do?

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  4. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2025-02-06T20:26:24+00:00

    Sorry, error in the URL I posted, this one should work:

    You can't open classic Outlook on a new Windows PC - Microsoft Support

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  5. Anonymous
    2025-02-06T18:29:52+00:00

    the article is showing as not available. can you please copy & paste the text from it?

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