Outlook emails not deliverable to yahoo and aol

Anonymous
2024-01-13T17:14:45+00:00

Starting this week, our emails to yahoo and aol accounts are not being delivered, but emails to other email accounts are working. Here is one of the yahoo error message: 1/12/2024 9:27:16 PM - Server at SJ2PR02MB10076.namprd02.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError' 1/12/2024 9:26:15 PM - Server at mta5.am0.yahoodns.net (67.195.204.73) returned '421 4.4.2 Connection dropped due to SocketError'

And here is the aol error message: 1/12/2024 9:27:38 PM - Server at PH0PR02MB7367.namprd02.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
1/12/2024 9:15:15 PM - Server at mx-aol.mail.gm0.yahoodns.net (67.195.204.80) returned '421 4.4.2 Connection dropped due to SocketError'

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-03-15T19:46:17+00:00

    Domain name and DNS records are two different things. DNS records point to a domain name. Even though you do not own hotmail.fr you can still configure dkim if you know what you are doing and have a premium account. If you are unsure how to configure dkim in hotmail then you can reach out to support here: https://support.microsoft.com/en-us/office/how-to-get-support-for-outlook-com-f5482a98-616c-4d44-b7c5-8aaaadf5c11a

    This is an article that explains the problem that all mail admins should have been prepared for: https://blogs.cisco.com/security/february-1-2024-a-date-all-email-senders-should-care-about and here https://www.proofpoint.com/us/blog/email-and-cloud-threats/google-and-yahoo-set-new-email-authentication-requirements

    Not many mail admins use hotmail. But for people who do, I said you need to test with tools like mx****. Hotmail already has the dns records setup for you if you use the free service and the free service does not offer dmarc or dkim signing. You have to have a premium plan or office 365 subscription as I mentioned.

    WIth office 365 you can setup dkim here: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide

    Good luck

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  2. Ron-6928 4,991 Reputation points
    2024-03-15T15:34:52+00:00

    FYI

    you're teaching someone who does mail administration for a living. I understand you try to help but you're replying to the wrong people (mail admins). Perhaps you know something that I don't. Please explain how you can configure SPF, DMARC, DKIM record for a domain that isn't yours (for example: hotmail.fr)? I'd be happy to learn something new.

    The following is what I'm interested to find out so tell us how to configure DMARC and DKIM on Microsoft's domain hotmail.fr?

    >> In cases of free email providers, you will need to look up how to configure dmarc and dkim settings on that providers email.

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  3. Ron-6928 4,991 Reputation points
    2024-03-15T15:19:06+00:00

    It's a hotmail.fr domain and no one is responsible for the domain name except Microsoft. Good luck contacting them and asking them to add whatever DNS records. It's not your domain name.

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  4. Anonymous
    2024-03-15T14:12:51+00:00

    yes support case to the provider. for hotmail this would be hotmail support. You can find their support options here: https://support.microsoft.com/en-us/office/how-to-get-support-for-outlook-com-f5482a98-616c-4d44-b7c5-8aaaadf5c11a They can help you configure the correct settings. Not all free services offer dkim. They can tell you what upgrade you might need for this or you would need to use a provider that offers dkim.

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  5. Anonymous
    2024-03-15T13:03:23+00:00

    Thank you for your reply, but a support case where? Hotmail is Outlook. To Microsoft? I didn't think it was a me issue only.

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