Outlook emails not deliverable to yahoo and aol

namyzzo,

Thank you for your help. I'm fried tonight but will look at this more, tomorrow; besides, answers to my questions below will help me know how to proceed. I'm trying to follow Ron's instruction and I tried to find the info on Microsoft 365 but I'm having some trouble with this. I do know who has my DNS records and they are totally worthless in this effort - they DO NOT seem to know how to do anything with the settings unless I tell them what and how, and I'm a CPA in the heat of tax season! I can view and edit my DNS settings; since the company responsible for my DNS settings has really messed things up further, I will start to do this myself - hopefully I don't make it worse. Here is what is currently in the DMARC TXT line: v=DMARC1; p=none; rua=mailto:@mxtoolbox.dmarc-report.com; ruf=mailto:@forensics.dmarc-report.com; fo=1 Do I delete this and start over?

I'm not quite sure how to apply your recommendation for the DMARC file. I have an @ symbol already in the Name field; how do I proceed with this? Then, I'm not given an option for a Value field; how do I proceed? I can figure out how to enter this: v=DMARC1; p=reject; rua=mailto:********@ourwebsite.com but I only have a TTL option for 2 Hours which I'm guessing isn't a big deal.

Any and all help is appreciated!

Laura,

I thought I would post a little info. Ron helped get ours up and going = So Definitely Keep Following his directions. Read the Microsoft link and also log into your 365 Admin account to get the correct info for your particular settings.

Alot of sites are saying Starting February Yahoo will require proper settings. So its good to get this figured out and out of the way - even if it doesn't fix your issue.

*>*>*>*>*

Here is what was sent to "our DNS guy" = that setup our domain name and website 6 some years ago. (The info below was sent from our other guy that handles the 365 Admin side of things.)

E-MAIL QUOTE:

"start with these settings"

_dmarc.********.com
v=DMARC1; p=reject; rua=mailto:********@ourwebsite.com So it would be set like this in the DNS settings.Type: TXTName: _dmarcValue: _dmarc.********.com v=DMARC1; p=reject; rua=mailto:********@ourwebsite.com TTL: 2 Hours

****>*>*>*>*>*>*>*>*>*>*>*

Now, the above changes that was sent to our "DNS GUY" = fixed our problem sending to Yahoo.com addresses.

However - I just noticed we still have issues according to the tools Ron advised to use. DKIM empty.!

So, I will have to look into our settings further..

https://easydmarc.com/tools/domain-scanner = definetly run this. Says your DMARC has an invalid record. RECORD VALUE = Empty!

ICANN Lookup = helps to confirm who your domain name/DNS is run by..

MX Lookup Tool - Check your DNS MX Records online - MxToolbox = has multiple tests (MX, SPF, DNS..etc)

*******>*>*>*>*>*>*>*>*>**********************

Ron, Here is the DMARC as they entered it... is it still not showing up?

v=DMARC1; p=none; rua=mailto:*** Email address is removed for privacy ***; ruf=mailto:*** Email address is removed for privacy ***; fo=1

But here is what I've gleaned from the article you posted; is this what it should look like?

_dmarc.laurahipescpa.com TTL IN TXT "v=DMARC1; p=policy; pct=100"

Ron, I sent a reply and I guess it didn't go through! This is maddening because the company that controls my DNS settings doesn't understand what they are doing, at all! I'm trying to coach them based on what I've read in this thread. Question: in the spf record, should the character before "all" be a hyphen or a tilde? Also, could the DMARC file not be showing if the spf file was incorrect? They do have a DMARC file but I have no idea if it is correctly done.

Your MX record points to Microsoft mail hosting service. This article is a must read (all you need to know about SPF, DMARC and DKIM): https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-spf-configure?view=o365-worldwide

I checked your SPF. It says that it's invalid
v=spf1 include: spf.protection.outlook.com ~all

I see a space between include: and spf.protection.outlook.com

There should be no space between : and spf

To verify what is the expected TXT record, go to 365 admin portal at https://admin.microsoft.com

Click Domains - DNS records. Then click your TXT record.

It should tell you the Expected record (TXT value).

I also checked your DMARC. None found. Again, read the above article before creating DMARC record.