Configuring preferences and options in Outlook on the web for business
We are in no need of an apology from them for being "unable to meet" our requirements.
That's not even am apology, as this is not now, nor has it ever been an issue of them being "unable to meet" any requirements.
They are fully capable of correcting this error. They have made a choice to not do it.
If this were an apology, it would read "We apologize that we are unwilling to meet your requirements."
This is not customer service. This is customer indifference, masquerading as care.
The Product Team make a mistake. The responsible adult thing to do would be to admit it, actually apologize, and fix the error.
Every major corporation that forgets who drives features in products, and instead decides to substitute corporate judgement is now largely, or completely a historical footnote.