For some emails, yellow envelope started appearing in email icons in Outlook. What does it mean?

Anonymous
2024-03-14T09:52:41+00:00

Starting this week, some emails (all of them are sent from internal domain) in Outlook shows yellow envelope icon. Opening and reading this email does not make this icon disappear. The only way to get rid of if it is to reply to the email, then the envelope is replaced with arrow.

Is this some new feature, bug or something is wrong iwth our Exchange server?

This is how it looks like in Outlook:

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-03-14T11:02:59+00:00

    Hello,

    Good day.

    Thank you for posting in the community.

    We've received your query and you can expect to receive a response from one of our community moderators accordingly.

    At this point, we appreciate your patience and cooperation. Thank you.

    Sincerely,

    Community moderator

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  2. Anonymous
    2024-03-15T02:44:35+00:00

    Dear mik256

    Thanks for choosing Microsoft Community.

    Based on your description, I know the scenario you met. The yellow envelope icon in Outlook typically indicates that the email message has not been read yet. However, since you mentioned that opening and reading the email does not make the icon disappear, it could be a bug or a glitch in the software. For this, please be kindly to try the suggestions bellowing and check if these can make any difference.

    1. Repair Office Application: Repair your office application: You can refer to  Repair an Office application (microsoft.com) and then check the result.
    2. Create a new profile according to Create an Outlook profile - Microsoft Support.
    3. Use SaRa Tool to fix your outlook issue: You can get more detailed information from About the Microsoft Support and Recovery Assistant.
    4. Un-install outlook and re-install it.

    Hope the suggestions above can help you. If the issue persists, please be kindly to provide me the screenshot about your Outlook version. I will continue to help you based on the information you provide. Your understanding is highly appreciated.

    Thanks for your precious time. Have a nice day.

    Best Regards,

    Katherine

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  3. Anonymous
    2024-03-15T07:25:16+00:00

    Hi,

    other unread emails do not have such icon in Outlook, they only appear in bold.

    Yes, the envelope icon shows even though the email has been opened.

    This is not an issue of a single computer, it started for all computers in the company and for different Outlook verions.

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  4. Anonymous
    2024-03-15T11:12:00+00:00

    I too have been seeing this as of yesterday and started following this thread looking for an answer. I and my company have no connection to the original author of this post, but everyone is experiencing the same anomaly.

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  5. Anonymous
    2024-03-15T11:26:38+00:00

    No offence, but if 29 people have the same problem, on top of the companies of some of the commenters, the correct response is that "we don't know what the problem is and we are working to resolve it".

    We know we can reinstall the software, format the drive, change computers, or use other programs. But we don't want to do that...

    Just to add, that for me, it is doing it only for specific senders so far.

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