Unable to delete emails from outlook mailbox

Anonymous
2024-01-03T11:25:00+00:00

I have been deleting unnecessary emails from my outlook client application, but recently observed that the emails are not being deleted from the server. My mailbox is 97% full and it is giving warning that I will not be able to send or receive emails once the mailbox is at 99%.

I am trying to delete emails, but they are keep coming back. I tried deleting emails in several ways, but the emails are not getting deleted.

Please help me in resolving this issue.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

75 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-09-01T08:37:05+00:00

    What is "Cached Exchange Mode," and how do you check for that? If I don't understand why I can't simply click on a message, then click on a trash-can icon, then see the message disappear, I certainly don't understand what Cached Exchange Mode mean, not to mention how to check for it.

    I am using the ap on my phone. It worked last week, but not now. I do not have an administrator, and I have not changed any settings.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-02T07:22:38+00:00

    What is "Cached Exchange Mode," and how do you check for that? If I don't understand why I can't simply click on a message, then click on a trash-can icon, then see the message disappear, I certainly don't understand what Cached Exchange Mode mean, not to mention how to check for it.

    I am using the ap on my phone. It worked last week, but not now. I do not have an administrator, and I have not changed any settings.

    I don't know what it means, sorry.

    I found out from another thread that the NEW Outlook is still in development (Beta?) and changes are being made in the background without users being informed.

    The advice is to revert to the 'old' Outlook or, if you have Office 365, use Outlook through that programme.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-09-15T11:35:36+00:00

    I’ve had the same problem for some time now. Also no e mails arriving in my junk folder??? Today I got 1137 e mails some dating back over a week. The deleting seems to be working now. Assume big problems at Microsoft boooooo

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-09-15T17:21:19+00:00

    Hi Patsy,

    Thanks for your comment.

    Are you using the new Outlook? If so, Microsoft is still developing it. I found this out after going directly to Support, an Agent took over my PC and set Outlook 365 up for me in Microsoft 365 (formerly Office 365).

    Microsoft is not advising users of changes to the new Outlook, hence you will have surprise issues.

    If you don't have 365, go back to the Classic Outlook, it is stable.

    This article may be of help: Choose the right version of Outlook - Microsoft Support

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-09-29T17:57:58+00:00

    Not sure if you’re still looking for the solution on how to Find the cache exchange mode I have an iPhone so I asked Siri how to change that so you may want to Google it and you’ll get the answer. I have a full description in picture to go on the outlook website. Also use the Mail app but you have to go on the Outlook website, but I’ll give you pictures on how to do it. I hope this helps.

    Was this answer helpful?

    0 comments