This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm not sure how long this has been happening, but does anyone know how to stop this from happening? I end up double checking my actual Sent folder to be sure my new/response emails did get sent, and not hung up in Draft folder.
Thanks!
Patricia
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Patricia,
Good day. Thank for posting in the community.
We've received your query, and you can expect to receive response from one of our community moderators accordingly.
At this point, we appreciate your patience and cooperation. Thank you.
Sincerely,
Community moderator
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
Does this happen before or after you click the Send button? If it happens afterward, does the email only stay in your Drafts folder for a few seconds and then automatically sends, or does it just stay there until you do something with it?
Hello Angelina,
It does happen afterwards. Sometimes, it will show in my actual sent folder, and in my Draft folder as well. The email that is in the Draft folder stays there until I remove/delete it.
Hello, sorry for the late response.
That's odd. I was thinking that if it happens afterward, you may have the "Undo send" setting enabled. This setting makes it so that every email you send goes into the Drafts folder, then it automatically sends after a few seconds. The purpose of it is to give you a chance to edit it or delete it before it actually goes to the recipient. But it should only show up in the Drafts folder first and then only in the Sent folder, so if you're seeing a copy in both folders at the same time and it stays in the Drafts folder, then it's probably not because of that setting. If you still want to at least check that it's disabled, though, you can find it on the web browser version of Outlook under View > View Settings > Mail > Compose and reply > Undo send. I don't believe this setting is available on the desktop app.
Another thing I was thinking of is this setting on the desktop app. It sends a pending email into the Drafts folder if it has been inactive for a set amount of time, but since your problem happens after you attempt to send an email, so this is probably not it either. If you still want to check it just in case, you should find it under File > Options > Mail > Save messages. Doesn't look like this setting is available on the web browser version.
I don't think either of these would be the cause of the issue you're having, but I figured I'd at least mention them in case they may be enabled but malfunctioning for one reason or another. Sorry I couldn't be of anymore help!