Hotmail keeps asking for credentials on android phone

Anonymous
2024-01-29T15:07:31+00:00

I have the Blackberry Hub and associated apps (password keeper, calendar, mail etc.) Installed on my android phone. For the last week when I open mail, I get a pop up asking me to verify my credentials for my hotmail account. It takes me to the account management screen where I have to enter my password. When I do so, I get the same pop up asking for credentials again. However, at certain points during the day, the account works fine and I get mail. This has happened before, but either entering my password worked, or it corrected itself the same day or next. I also have my Gmail and Sympatico email accounts in the Blackberry mail hub, as well as text messages, WhatsApp and Instagram . They all work fine. Since many other ppl have had the same issues with their hotmail account, it's definitely not the Blackberry Hub and Services that are causing the problem. Since you are in the process of transferring Windows mail to Outlook, which will affect hotmail accounts but not gmail etc., I'm wondering if this is the problem. My hotmail account works in Outlook and when I log in on the internet. I don't have a problem switching my hotmail account to Outlook, but I still want it to appear in my Blackberry mail hub.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-03-17T11:47:33+00:00

    Hi,

    Im having the same issues as described above, the issue is not resolved for me

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  3. Anonymous
    2024-03-17T14:40:06+00:00

    I had similar issues.

    Now fixed after removing Hotmail accounts from Blackberry and reinstalling

    As per below:

    Username

    Your email address

    Password

    Your Microsoft account password. 
    If your password is not being recognized, or if you want to add your Outlook.com account to a smart device like a home security camera, you may need an app password. Learn more.

    IMAP server

    outlook.office365.com

    IMAP port

    993

    IMAP encryption

    TLS

    POP server name

    outlook.office365.com

    POP port

    995

    POP encryption

    TLS

    SMTP server name

    smtp-mail.outlook.com

    SMTP port

    587

    SMTP encryption

    STARTTLS

    STMP i think was the reason before that i wasn't selecting.

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  4. Anonymous
    2024-03-17T18:28:35+00:00

    Thx. I'll try that

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  5. Anonymous
    2024-03-17T18:45:36+00:00

    Good luck, I've only today having spent weeks ignoring the password reminder. This has drove me up the wall trying to fix.

    Install as pop and follow the

    Pop Server name

    Pop port

    Pop encript

    Then it goes to smtp

    And follow same as

    Smtp name

    Smtp port

    Lastly select encript starttls.

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