Hotmail keeps asking for credentials on android phone

Anonymous
2024-01-29T15:07:31+00:00

I have the Blackberry Hub and associated apps (password keeper, calendar, mail etc.) Installed on my android phone. For the last week when I open mail, I get a pop up asking me to verify my credentials for my hotmail account. It takes me to the account management screen where I have to enter my password. When I do so, I get the same pop up asking for credentials again. However, at certain points during the day, the account works fine and I get mail. This has happened before, but either entering my password worked, or it corrected itself the same day or next. I also have my Gmail and Sympatico email accounts in the Blackberry mail hub, as well as text messages, WhatsApp and Instagram . They all work fine. Since many other ppl have had the same issues with their hotmail account, it's definitely not the Blackberry Hub and Services that are causing the problem. Since you are in the process of transferring Windows mail to Outlook, which will affect hotmail accounts but not gmail etc., I'm wondering if this is the problem. My hotmail account works in Outlook and when I log in on the internet. I don't have a problem switching my hotmail account to Outlook, but I still want it to appear in my Blackberry mail hub.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-02-17T17:16:38+00:00

    Exactly why I didn't delete my hotnail account. I had a feeling once I deleted it, I wouldn’t be able to get it back. It is a Microsoft problem. They want us to use Outlook. I already had the Outlook app on my phone, and hotmail works great on that. But it's a pain to have to switch between blackberry hub and Outlook. Plus I don't like the look of Outlook, calendar views abd personalization on phone are limited, and I can't add texts, WhatsApp, instgram etc like you can on the blackberry hub. I do use Outlook on my laptop and tablet, and Microsoft is going to switch their mail app on laptop etc to Outlook this year. Also annoying cause I don't like the new look on tablet either. I'm hoping that it doesn't mean the the Outlook mail app that I'm currently using on laptop and computer, doesn't force me to change to the new look either.

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  2. Anonymous
    2024-02-17T17:51:12+00:00

    As a temporary work around until MS provides a resolution, I made my hotmail calendar in outlook my primary calendar and it populated the BlackBerry calendar with the hotmail events

    I did the same with my hotmail contacts (where I store all my contacts) and the BlackBerry contacts were similarly populated

    I now have the calender view and the contact list I prefer in BlackBerry hub

    So I now use the hub for all texts, social media and work email and outlook only for my hotmail email

    This is hopefully a temporary work around since ideally I'd like to use the hub only...especially since I pay for it as a subscription

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  3. Anonymous
    2024-02-23T13:30:36+00:00

    Hi Kathy

    I continue being asked to enter credentials, so I don;t think the issue is solved, although my hotmail does sync on my Android phone.

    Please advise

    Regards

    Martin

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  4. Anonymous
    2024-02-26T14:57:16+00:00

    Hi Kathy. As you know I keep getting the message that I need to log in to my hotmail account, and every time I try, I keep getting account can't be authenticated.

    Surprise, surprise, I tried again today, and it appears I actually was successful.

    Don't know how long it will last, but hoping issue as been fixed.

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  5. Anonymous
    2024-02-26T15:00:00+00:00

    Tony. I tried getting into my hotmail account a few minutes ago, and it appears to have worked. Don't know how long it will last, but you might be able to add back in your account.

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