Hotmail keeps asking for credentials on android phone

Anonymous

I have the Blackberry Hub and associated apps (password keeper, calendar, mail etc.) Installed on my android phone. For the last week when I open mail, I get a pop up asking me to verify my credentials for my hotmail account. It takes me to the account management screen where I have to enter my password. When I do so, I get the same pop up asking for credentials again. However, at certain points during the day, the account works fine and I get mail. This has happened before, but either entering my password worked, or it corrected itself the same day or next. I also have my Gmail and Sympatico email accounts in the Blackberry mail hub, as well as text messages, WhatsApp and Instagram . They all work fine. Since many other ppl have had the same issues with their hotmail account, it's definitely not the Blackberry Hub and Services that are causing the problem. Since you are in the process of transferring Windows mail to Outlook, which will affect hotmail accounts but not gmail etc., I'm wondering if this is the problem. My hotmail account works in Outlook and when I log in on the internet. I don't have a problem switching my hotmail account to Outlook, but I still want it to appear in my Blackberry mail hub.

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44 answers

Anonymous

2024-02-02T13:21:52+00:00
Hello Tina,

Thanks for letting us know that the issue still persists.

We would like to ask for few details so we can report it back to our Outlook Team:
1. May we know what is your current country/region? Please do not provide your complete address.
2. We would like to ask what devices you are using and is it updated.
3. What is the error message/code you are getting? Please post a screenshot and conceal your personal information.
4. What apps or services or site you visited with this error message/code.
We look forward for your response.

Regards,

Kathy A.
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Anonymous

2024-02-02T10:56:51+00:00

Hi,

I too am having the same issues as described above, the issue is not resolved for me
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Anonymous

2024-02-01T16:00:14+00:00

Hello Lilian,

We hope all is well.

Thanks for patiently waiting for our update.

We are pleased to let you know that the issue about account inability to connect to the server as it asks for credentials on any mailing application is now resolved. For more information, please check this link: Outlook and other apps are unable to connect to Outlook.com - Microsoft Support

We hope you can now continue to check your emails and calendar on your desired mailing application.

Regards,

Kathy A.
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Anonymous

2024-01-30T19:01:16+00:00

Hello Lilian,

Thank you for reporting this issue!

This is a known issue as of 2024-01-23 - Exchange Connection Issue. The Outlook team is investigating this issue and we will update this topic as soon as we have updates.

Refer to this support article: Outlook and other apps fail to connect to Outlook.com - Microsoft Support

We'll get back to you as soon as we have an update.

Sincerely

Kathy A.

Microsoft Community Moderator
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