Hotmail keeps asking for credentials on android phone

Anonymous

I have the Blackberry Hub and associated apps (password keeper, calendar, mail etc.) Installed on my android phone. For the last week when I open mail, I get a pop up asking me to verify my credentials for my hotmail account. It takes me to the account management screen where I have to enter my password. When I do so, I get the same pop up asking for credentials again. However, at certain points during the day, the account works fine and I get mail. This has happened before, but either entering my password worked, or it corrected itself the same day or next. I also have my Gmail and Sympatico email accounts in the Blackberry mail hub, as well as text messages, WhatsApp and Instagram . They all work fine. Since many other ppl have had the same issues with their hotmail account, it's definitely not the Blackberry Hub and Services that are causing the problem. Since you are in the process of transferring Windows mail to Outlook, which will affect hotmail accounts but not gmail etc., I'm wondering if this is the problem. My hotmail account works in Outlook and when I log in on the internet. I don't have a problem switching my hotmail account to Outlook, but I still want it to appear in my Blackberry mail hub.

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44 answers

Anonymous

2024-03-17T18:28:35+00:00

Thx. I'll try that
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Anonymous

2024-03-17T14:40:06+00:00

I had similar issues.

Now fixed after removing Hotmail accounts from Blackberry and reinstalling

As per below:

Username

Your email address

Password

Your Microsoft account password.
If your password is not being recognized, or if you want to add your Outlook.com account to a smart device like a home security camera, you may need an app password. Learn more.

IMAP server

outlook.office365.com

IMAP port

993

IMAP encryption

TLS

POP server name

outlook.office365.com

POP port

995

POP encryption

TLS

SMTP server name

smtp-mail.outlook.com

SMTP port

587

SMTP encryption

STARTTLS

STMP i think was the reason before that i wasn't selecting.
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Anonymous

2024-03-17T11:47:33+00:00

Hi,

Im having the same issues as described above, the issue is not resolved for me
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Anonymous

2024-02-28T16:27:37+00:00

I also use Blackberry hub for my hotmail accounts. Since early January I am told the password to one or the other account needs updating, but I know it does not because that is, in fact, the current password and I can log into my accounts from my laptop.

My hotmail accounts work at times, and mail eventually gets through (after several hours or a few days) without updating any password, but then it just starts the nonsense for a different hotmail account without my ever doing anything.

Surely if the email comes through sometimes, it should be coming through all the time, because there is nothing wrong with password or the credentials.

Thank goodness I did not delete the account. I was afraid I wouldn't be able to re-add it if it thinks the correct password is still wrong, and after reading all the other emails, that would have been the case.

It cannot be that difficult to fix this, can it? It is incredibly frustrating.
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