issue with sending email in outlook giving following error code : cf24

Anonymous
2024-02-17T12:01:06+00:00

bonjour,

Technical details

SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'smtp.hostinger.com' Port '465'. --> Unexpected SMTP server response. Expected: 235, actual: 535, whole response: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6

Failure code: cf24

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-03-13T00:08:19+00:00

    If you go to your tool bar on the top of your computer you will see the apple logo in the far left, next to it will have Outlook, File, Edit, View, Message and so on. If you click Outlook on the pulldown it will say Legacy Outlook. Select that and you can switch to the older version. The new outlook has begun working again for me.

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  2. Anonymous
    2024-06-05T22:42:03+00:00

    Hi,

    I have seen this issue in Outlook for Mac (New interface) with IMAP accounts added using Microsoft Sync technology. To know if your IMAP account is added using 'Microsoft Sync technology', navigate to Tools > Accounts > Select the affected account. If you see 'Microsoft Sync technology' listed at the lower side of the server settings it is cloud enabled. To fix this, you need to remove this account and re-add it as an IMAP direct sync type.

    Navigate to Tools > Accounts > Select the affected account > click on the '-' sign to remove the account. Once done, click on the '+' icon > Add an Account > enter your email address > click on 'Continue'. Once done, you will remain in the same window if Outlook Auto-discover cannot find your email server details and you should see an option 'Choose Provider'. Click on the same and select IMAP. Now on the next window, do not click on 'Continue'. You need to click on 'Sync Directly with IMAP'.

    Now you get a window to add the server settings for the account.

    Email address. Your compete email address

    Username : Your compete email address

    Password : Your email password

    IMAP incoming server and port number : as per your email service provider has provided

    *You may leave the SMTP username and password blank

    SMTP Outgoing server : as per your email service provider has provided

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  3. Anonymous
    2024-02-23T18:09:43+00:00

    I have that SAME response and NOTHING has changed on my end.

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  4. Anonymous
    2024-02-23T15:30:16+00:00

    I experience the same issue with one of my Outlook accounts:

    Technical details

    SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'mx3.pub.mailpod11-cph3.one.com' Port '25'. --> Unexpected SMTP server response. Expected: 334, actual: 503, whole response: 503 5.5.1 Error: authentication not enabled

    Failure code: cf24

    Best,

    Henning Jon Grini

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  5. Anonymous
    2024-02-20T08:59:57+00:00

    Hello Mohammed,

    Thank you for your response.

    Since you are using a family subscription, we will move this case to the dedicated team for better assistance. You will be notified on this thread.

    Appreciate you patience on this.

    Best Regards,

    Ashraf.

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