email attachment disappearing after I reply to an email

Anonymous
2023-10-31T13:27:45+00:00

Hi I am using Office 365 Outlook.

After replying to an email containing an attachment, I can no longer view the attachment. I have tried setting the inbox to show individual messages, not as a conversation (by going to Inbox, filter, show as, messages), but it still seems to be keeping the messages in a conversation (for example, the email with the attachment that has gone missing shows up in the email chain, but when I scroll down to the date it was received, it is missing.

Can you please tell me the best way to resolve this?

I am using Microsoft office 365 MSO version 2302 build 16.0.16130.20806 64 bit

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-04-09T17:01:32+00:00

    I think I was able to find the settings in the recommendation by switching back to old outlook, clicking on the account I wanted to update, following the steps suggested, changing the suggested settings, then switching back to new outlook. I don't know if it has solved the issue of losing attachments and links, but I will find out soon.

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  2. Anonymous
    2024-03-22T21:00:21+00:00

    It would be helpful and appreciated if Microsoft could come up with a resolution for this. Seems like many people are frustrated by this.

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    9 people found this answer helpful.
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  3. Anonymous
    2024-03-20T20:15:05+00:00

    Totally agree with you! The attachment should still remain in the received email...but, it doesn't and until Microsoft fixes, my workaround is to reply with a forward and then the attachment stays in my inbox. Terribly inconvenient!

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  4. Anonymous
    2024-03-20T19:59:27+00:00

    Eleni, I have a better idea: maybe Microsoft should fix this. On what planet would an Outlook user WANT message attachments deleted when replying?

    Also, I can't find a 'File menu', so I can't change the setting.

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  5. Anonymous
    2024-03-11T01:45:40+00:00

    Agree with you. Those recommendations don't work. I just print or save the attachment before replying now. It's super frustrating! Wasted a couple of hours following that advice and it still disappears when I reply.

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