I cannot copy a complete e-mail anymore and paste it in a new e-mail.

Anonymous
2023-11-19T14:24:51+00:00

Hi, I am using the most recent version of Office 365 Outlook, and since I updated to the new layout, I am not able to copy a complete email anymore.

The only option I have is to copy and move the email to a certain number of preset folders. However, I mostly use this function to copy and add the email to an ongoing but different email thread. It seems that this not possible anymore or at least I don't how to do it.

Thanks for anyone's advice.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2023-11-20T07:38:32+00:00

    Dear Michael W_258,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    The issue you're experiencing is likely due to the new simplified ribbon in Outlook. The simplified ribbon only shows the most frequently used actions, and copying an email is not one of them. However, there are a few workarounds you can use to copy and paste an entire email:

    Method 1: Use the keyboard shortcut

    1. Open the email you want to copy.
    2. Press Ctrl+A to select all of the text in the email.
    3. Press Ctrl+C to copy the selected text.
    4. Open a new email message.
    5. Click in the body of the email message.
    6. Press Ctrl+V to paste the copied email.

    Method 2: Use the "Save As" option

    1. Open the email you want to copy.
    2. Click the "File" tab.
    3. Click "Save As".
    4. In the "Save As" dialog box, select "Outlook Message Format (*.msg)" as the file type.
    5. Choose a location to save the email message.
    6. Click "Save".
    7. Open a new email message.
    8. Click the "Insert" tab.
    9. Click the "Attachment" button.
    10. Select the email message you saved in step 5.
    11. Click "Open".
    12. The saved email message will be inserted as an attachment into the new email message. You can then double-click the attachment to open it in a separate window, where you can copy and paste the text.

    Method 3: Use the "Forward" option

    1. Open the email you want to copy.
    2. Click the "Forward" button.
    3. In the "Forward" message, press Ctrl+A to select all of the text.
    4. Press Ctrl+C to copy the selected text.
    5. Open a new email message.
    6. Click in the body of the email message.
    7. Press Ctrl+V to paste the copied email.

    I hope one of these workarounds helps you copy and paste entire emails in Outlook. And please feel free to contact us with your detailed client version if you need further assistance.

    Thank you for your precious time. Have a nice day.

    Regards,

    Microsoft Community

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  2. Anonymous
    2023-11-19T14:57:09+00:00

    Dear 

    Thank you for posting to Microsoft Community. We are happy to assist you.

    We are looking into your situation, we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Kerry | Microsoft Community Moderator

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