New Teams is keep popping up on screen while users is working on Outlook or other apps

Anonymous
2024-03-19T00:13:20+00:00

Users are experiencing an issue where the New Teams window keeps appearing unexpectedly while they're working on Outlook or other applications. This problem started on March 19, 2024, in New Zealand.

Despite attempting various solutions like clearing Teams caches, uninstalling and reinstalling the application, disabling Teams on startup, and restarting the device, the problem persists. Reinstalling Teams temporarily resolves the issue, but it reoccurs shortly afterward.

Could suggest any futher troubleshooting?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-03-21T15:11:35+00:00

    Have multiple users reporting this issue with ourselves (New Teams and Office 2019). Can replicate by opening any office app when teams is minimized. Have raised a support case with MS on 13th March 2024. It is yet to be assigned to a support agent. Please rectify this asap, it is really cheesing people off.

    Many thanks.

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  2. Anonymous
    2024-03-21T15:26:09+00:00

    Seems to be an issue here to, in the UK. Same symptom of Teams opening up and moving the cursor. No work around mentioned seems to work for us

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  3. Anonymous
    2024-03-21T16:22:10+00:00

    This is also happening in our organization. It is seems to be tied to every dang Microsoft App. We have people opening Excel sheets and Teams appears, opening word docs and Teams appears. The only solution is to close Teams running and turn off any auto start-up and force it into a manual control mode where you only run it as needed for a meeting and shut it down afterwards (losing the chat ability you really want). And for MC to post something early saying inconclusive on their earlier work is disappointing. Another fine MS example of quality control.

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  4. Anonymous
    2024-03-21T16:44:20+00:00

    Temporary fix that worked for us:

    1. Quit all MS Office apps.
    2. Browse to C:\Users%username%\AppData\Local\Packages
    3. Rename folder MSTeams_8wekyb3d8bbwe to something like MSTeams_8wekyb3d8bbwe.old
    4. Run new Teams, it will recreate new profile so it will take some 30 seconds longer to load than usual.
    5. Run any MS Office app to confirm popup doesn’t occur.

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  5. Anonymous
    2024-03-22T00:06:46+00:00

    Sending Teams to another Desktop seems to have worked for me. If it can't play nice with others, Time Out it is!

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