Hotmail not receiving all emails (2024)

Anonymous
2024-04-02T11:29:51+00:00

My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.

I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.

I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.

I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.

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  1. Anonymous
    2024-09-28T23:11:10+00:00

    I am trying to retrieve Emails from Jan 2024

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  2. Anonymous
    2024-09-30T09:21:15+00:00

    For Mac & PC users, if you have Hotmail email & saved folders in that account, then using another server instead of IMAP will not provide the emails you have saved in your Hotmail account.

    The only way around this so far that I've found is by downloading, installing and setting up the email in Thunderbird Email client.

    This will automatically set up the Oath2 password authentication method now mandated by Microsoft.

    But most important it will allow the IMAP server under this authentication method and all of your emails will populate for you.

    Here is a link to help:

    https://support.microsoft.com/en-us/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d

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  3. Anonymous
    2024-10-02T17:01:31+00:00

    Hi my question is why my hotmail dosent work I haven’t recibe any message since 2 days ago

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