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My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.
I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.
I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.
I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am also having the same proplem and am not receiving email via my @hotmail.com email address. This is a major issue for all hotmail users and Microsoft must deal with it ASAP !!!
QUICK UPDATE 10/04/2024 @ 18:50 --- As previously stated above, I am not receiving emails EXCEPT now I am only receiving Microsoft sent replies from other users to my query on this community thread!!!!!
Kiren, thank you. Let's hope they figure it out quickly.
WE HAVE AN UPDATE….
It may be awhile - Microsoft is investigating but have not updates the status page or said when they expect it will be fixed. https://portal.office.com/ServiceStatus
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
I don’t see any issue flagged there for outlook, only something for Teams.. It’s incredible that we cannot raise this issue to Microsoft as we are many impacted by this issue+
There’s some news…
It may be awhile - Microsoft is investigating but have not updates the status page or said when they expect it will be fixed. https://portal.office.com/ServiceStatus
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
I am also having the same problem and am not receiving email @hotmail.com people sending me emails got reply "
Delivery has failed to those recipients.
The recipient's email system isn't accepting messages now."
please fix asap