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My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.
I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.
I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.
I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've been having the exact same issue since April 27th! I've done the exact same things you have with no avail...and also receiving the usual junk mail but nothing in inbox. But yesterday got one from Walmart of all things. Still nothing else and it's so frustrating that I could cry!
I hope there's some help somewhere soon!
Martha
I was not receiving email to my hotmail account and tried every suggestion I could find.
nothing worked, then I went into rules and found that somehow it had changed to
send emails to a folder I have not looked at in years. Unmarked that and did a test
from another account and it went right to my hotmail inbox. Hope this helps
My storage wasn't full, but as part of trying to fix the problem I did deleted a lot to see if it would help, when I checked the storage afterwards it took hours for the drop in storage used to be reflected.
My storage is full and will not reset andd not receiving any emails
I have read so much today!
Actually I've just read that link again, it's about storage being full and I know that wasn't our issue, but I definitely read somewhere today that any emails missed there is no way to get them back. Sorry if the link above caused confusion.