Hotmail not receiving all emails (2024)

Anonymous
2024-04-02T11:29:51+00:00

My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.

I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.

I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.

I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.

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  1. Anonymous
    2024-09-02T09:39:35+00:00

    I have the same issue for several months now. very frustating!!

    It seems Microsoft is for some reason trying to ditch all hotmail accounts...

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  2. Anonymous
    2024-08-30T23:26:49+00:00

    i was suppose to receive an email from a new school my son was attending, no email received. The school sent it multiple times, but i never received it.

    paid for tickets to the fair never received the ticket email. i paid twice.

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  3. Anonymous
    2024-08-30T14:20:37+00:00

    Also have this issue. Tested 6 different email accounts sending to my Hotmail. Received 2/6.

    Emails were successfully sent but not received. Checked Junk and all folders.

    They're just not there. It's a Microsoft Hotmail issue.

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  4. Anonymous
    2024-08-22T08:41:08+00:00

    Hi, has it been resolved? I have the same issue since July

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  5. Anonymous
    2024-07-26T07:14:11+00:00

    Hi I have the same problem, none of the suggestions worked so tried to click on the link but it doesn't work, what do I do?

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