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My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.
I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.
I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.
I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear Shawnea,
I am having the same issues you have described and have not been able to resolve them. Same as you have been stuck in a loop when trying to contact Microsoft support.
I wonder if you resolved the problem and if so how? Or if the problem resolved itself?
Thank you
Olivia
Dear Furkaan,
Thank you for your reply.
Re sender address, I checked with the few senders that I know I aren't receiving emails from, the address was correct. I don't know who else have emailed me.
Re 'other' tab, I don't have it on my hotmail/outlook.
Re filter settings, the layout of my setting is slightly different from what you described. Nevertheless, I checked and I did not enable any filters that are offered.
Re checking outlook status, I clicked onto the link you provided, only to receive the message 'There was a problem processing your request'. I thus couldn't check the status.
Re searching for missing emails, I performed a search for the emails that I know I am missing by searching them in 'all folders'. I could not find them. And as mentioned above, I don't know what I have missed.
Re removing and adding mobile app, I am encountering the issue even by accessing my Hotmail account through outlook.live.com the website rather than a mobile app. So it is not an issue of the app.
Re contacting Microsoft Support, that's where I had problem too. I went to the gb version of the link you provided. I chose 'contact us' --> outlook --> get home support. Then I was given information to help, I clicked 'no, continue' since they didn't help me. At the end, nothing helped so I clicked the 'contact support' button at the bottom. Then I was asked to 'Tell us more about your problem'. I chose problem with Outlook.com/Hotmail --> I use a web browser --> contact support. Then I was provided only one option of 'outlook.com app support' (see screenshot). But after I clicked onto it, I got directed back to my Hotmail inbox 'home page' with the help tab opened. I clicked start interactive troubleshooting. Then I got directed back to support.microsoft.com/en-gb/contact site. I clicked all the 'no, continue' since the options couldn't help me and the 'contact support' button. Then, I got directed back to the 'Tell us more about your problem'. So, it's a loop with which I am unable to contact anybody. Do you know how I can make a post or get to a person on the Microsoft Support?
Thank you for your help.
Hi Shawnea,
Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. It's frustrating to miss important emails! Let's troubleshoot some areas that might be causing the issue with your Hotmail account (now called Outlook.com) not receiving all emails. Here are a few steps to try:
Check Sender Address: Double-check with the senders if they accidentally mistyped your email address.
Check "Other" Tab: In Outlook.com, some emails might land in the "Other" tab. Look for this tab alongside your Inbox and Junk folders.
Review Filter Settings (Again): While you mentioned no rules are set, there could be hidden filters unintentionally capturing emails. Go to Outlook.com settings (gear icon) -> View all Outlook settings -> Mail -> Rules. Double-check the filters listed and disable any suspicious ones.
Check Outlook Status: It's a small chance, but Outlook.com might be experiencing temporary service issues. You can check for known outages on Microsoft service status page: https://portal.office.com/ServiceStatus.
Search for Missing Emails: Try searching for specific senders or keywords within your entire mailbox using the search bar in Outlook.com. Missed emails might be buried somewhere.
Remove and Re-add Account (Mobile App): If you're using the Gmail app for Hotmail, try removing and re-adding your Hotmail account. This can sometimes refresh the connection and fix syncing issues.
Contact Microsoft Support: If none of these solutions work, consider contacting Microsoft support for further assistance. They can investigate your account for specific issues and provide tailored solutions. Here's a link to Microsoft support page: https://support.microsoft.com/en-us/office.
If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan