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My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.
I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.
I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.
I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi I’m having exactly same issue since this morning has anyone been able to resolve I’m going around in circles!
I have the same issue also, since last night UK time on my side.
Support teams have been no help so far unfortunately. I believe its a wide server problem.
I am having the same issues. Emails not being delivered and the sender getting a message with numbers. I have a lot of important emails that come to the mail. So frustrating that it can’t be explained. I tried deleting the account and adding it again and still nothing.
Hi Shawnea,
I’m having the exact same issue you are describing, which started for me this morning.
In addition, I found that when friends try to email me, they get a reply from postmaster saying “this mailbox isn’t accepting messages right now” and a bunch of code that I don’t understand. Is this the case for you as well?
I finally managed to get through to someone on the Microsoft chat support team, but they could only tell me this was an “ongoing issue”. Have there been any updates for you? Or has your issue been resolved?
Best,
Michelle