Hotmail not receiving all emails (2024)

Anonymous
2024-04-02T11:29:51+00:00

My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.

I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.

I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.

I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.

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  1. Anonymous
    2024-04-10T02:57:54+00:00

    Same thing here, happy to know I'm not alone in being stuck in the "help" loop. Super frustrating as you can't seem to ever be in contact with a real person. Responding also so i can find this thread again.

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  2. Anonymous
    2024-04-09T22:56:43+00:00

    I asked a friend to email me too, twice. I didn't receive any email but my friend didn't receive any message saying email was not delivered either.
    My problem is not resolved. So frustrated. =(

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  3. Anonymous
    2024-04-09T22:53:38+00:00

    Problem not solved. =(

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  4. Anonymous
    2024-04-09T22:53:05+00:00

    Hi Olivia, Michelle, and everybody,

    I have NOT been able to solve my issue. It is so frustrating.

    Ironically, my junk mail box is working fine. I am still receiving rubbish emails there.

    As for my inbox, I do have to say, strangely, a small amount of emails do manage to get through. But all of these emails are from those whom I wrote to before or those who have emailed me before.

    All best,

    Shawnea

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  5. Anonymous
    2024-04-09T21:16:43+00:00

    I’m having the same issue. No emails received since this morning UK time. It’s annoying because I’m waiting on some important emails and it’s impossible to contact anyone to help resolve this issue. I have an msn.com address

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