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My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.
I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.
I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.
I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yeh I think it is certain accounts, I was thinking it might be a location issue but I don’t think it’s that either. I guess we have to just sit here and wait!
Omg, exactly the same for me. I get emails for this thread, and other things as well. But just hotmail addresses are not getting my emails. It’s so frustrating cos I can’t get hold of anyone to help
I did not receive any emails yesterday day into my hotmail inbox but received a few in the evening. It seems the ones sent to me in the day never got to me. Today same problem, no emails being received.
I did find a way to enter an outlook help chat through my outlook app and I did get a reply (although not yet a solution- a ticket was opened and I have replied again today) so may be helpful for others to contact this way.
Settings > Help & Feedback > Contact Outlook Mobile Support
Hopefully a solution will be found!
Olivia
I tried microsofts fixing tool too, keeps giving you options to try if the previous one didn't work, that didn't fix it either. As my friend who has been testing with me this morning can send and receive via hotmail it's not a complete hotmail issue. But I've tried off two different phones, two different browsers and the app and I sitll get the same issue. So is is something to do with just certain accounts? I've never had this before.
You know what is strange also? I got an email about replying to this thread! No other emails and I have had several people send me texts to no avail. I wish I didn’t have so many things tied to Hotmail 😔