Hotmail not receiving all emails (2024)

Anonymous
2024-04-02T11:29:51+00:00

My Hotmail account is missing many emails, including important ones that I know the senders have emailed me and emails from senders who successfully emailed me in the past.

I checked junk email folder - no missed emails are there.
I checked rule - I have not created any rules.
I checked sweep - I have not created any rules.
I checked forwarding - I have not enable it at all.
I checked junk mail setting - I did not block anybody unnecessarily; I don't know who will email me in the future so I can't put everybody in the safe list.
I checked storage - I have only used 46%.

I tried accessing the Hotmail account both through a browser on a computer and my phone (gmail app). It is the same - emails are not received. I cleared the cache of my devices already. It did not help.

I do not know how many more emails I have been missing or how to fix it. Can anybody help please? Thank you.

Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

88 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-09-09T20:46:02+00:00

    The only way I could sort it was to open an Outlook account, but at least I’ve still got my folders

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-09-03T17:29:46+00:00

    Pretty sure I have this issue as well.

    I made sure there are no rules and whitelisted email-boxes from which I am supposed to get emails - to no avail.

    There is no clear pattern too, some emails are coming through while others don't.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-08-30T23:26:49+00:00

    i was suppose to receive an email from a new school my son was attending, no email received. The school sent it multiple times, but i never received it.

    paid for tickets to the fair never received the ticket email. i paid twice.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-07-26T07:14:11+00:00

    Hi I have the same problem, none of the suggestions worked so tried to click on the link but it doesn't work, what do I do?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-07-19T17:58:30+00:00

    I’ve lost all my emails too, there’s been nothing else in either for a couple of week's to my Hotmail uk account, so flipping annoying as some really important stuff going on. They’ve not gone to other folders…they’ve just disappeared. Same jumbled mess with Microsoft, just hope I’ve not been phished😡

    Was this answer helpful?

    0 comments