can't opening settings in the "new" Outlook

Anonymous
2024-03-15T12:37:24+00:00

I tried the new Outlook sind a week. So far it worked with my my 7 email accounts. I also could opening the settings window. But suddently since yesterday when I click on the settings the window is opening but empty. I only see the text "loading..." but nothing happens.

I tried to repair, reset and even uninstall and reinstall it again. Nothing helped. Even though the uninstalled warned me that all data are removed, after installing it again, all acounts were visible again... can I something delete the synced acounts in the cloud?`What can I do to be able to opening the settings again????

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-04-09T13:51:28+00:00

    I am having the same difficulty - I try to sign into an account - when I click on 'manage account' it won't open and is just hanging - I'm not technical enough to work a workaround. thanks

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  2. Anonymous
    2024-04-09T16:50:42+00:00

    Thank you so much!

    I resolved a client's issue with this "workaround"

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  3. Anonymous
    2024-04-10T04:52:04+00:00

    I also had the issue of the settings window stuck on 'loading...' - I believe the cause, for me at least was having an office365 email account setup that I removed from the server. (i.e the mail account no longer existed in office365).

    The only way to resolve was to remove the contents of: \AppData\Local\Microsoft\Olk and setup the new Outlook again from scratch.

    Some one at MS needs to check why the settings window gets stuck when there is an issue with one of the accounts.

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  4. Anonymous
    2024-04-12T14:35:48+00:00

    Yes, this worked for me too. I wonder if it is worth doing for other New Outlook problems? Certainly worth a try. Thanks

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  5. Anonymous
    2024-04-15T00:37:24+00:00

    I had the same issue of settings not loading. Microsoft's support gave me the solution below, which worked for me:

    • close Outlook
    • type "command prompt" on the Windows search bar
    • right-click on the "command prompt" app that shows up, choose "run as administrator"
    • within the command prompt, type olk.exe --clearLocalState, then hit enter
    • open Outlook

    The steps above effectively removed all accounts I had in Outlook while keeping all my settings intact. So all I had to do was re-add the accounts and go on to use Outlook as before.

    Note that in my case I was having the "settings not loading" problem due to having an account added to Outlook that I no longer had access to. Depending on the source of your problem, the solution above may or may not work.

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    8 people found this answer helpful.
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