can't opening settings in the "new" Outlook

Anonymous
2024-03-15T12:37:24+00:00

I tried the new Outlook sind a week. So far it worked with my my 7 email accounts. I also could opening the settings window. But suddently since yesterday when I click on the settings the window is opening but empty. I only see the text "loading..." but nothing happens.

I tried to repair, reset and even uninstall and reinstall it again. Nothing helped. Even though the uninstalled warned me that all data are removed, after installing it again, all acounts were visible again... can I something delete the synced acounts in the cloud?`What can I do to be able to opening the settings again????

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-03-19T21:28:21+00:00

    Hello Grit,

     

    We are happy to hear that the problem you had with Outlook can't access settings has been resolved. Glad to know you were able to find some other helpful workaround.

     

    To help other customers searching for help on related issues, please mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts). 

     

    Thanks again for choosing Microsoft! 

    Sincerely, 

    Ciarra BD.

    I am having all of these exact issues and will try the new workaround.

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  2. Anonymous
    2024-03-19T21:35:25+00:00

    The workaround would not recognize my existing Microsoft account so it did not work for me. Please advise.

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    4 people found this answer helpful.
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  3. Anonymous
    2024-03-20T11:56:28+00:00

    This temporary solution worked for me, however, some of the functionality is still missing - for instance I still cant send an email to OneNote. Does this have to do with the glitch in the system or is this a function that will be sunsetted with the new outlook intentionally?

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  4. Anonymous
    2024-03-21T10:14:38+00:00

    Today the workaround stopped working for me :-( Since this morning I can't open the settings page again. I try it with the new profile but this time it doesn't works.... This is a really annoying problem with the new outlook.

    I have now 2 test email accounts in my list. How can I remove these from the new outlook if the settingspage isn't opening???

    When I try to open outlook in the browser, I get error 500...

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  5. Anonymous
    2024-03-21T12:26:20+00:00

    I have found a second workaround:

    to delete all email accounts and old informations in the new outlook, I deleted the folder

    C:\Users*username*\AppData\Local\Microsoft\Olk

    After I started the old Outlook once and switched from there to the new one. that way, I got a clean new outlook and could reconnect my accounts again and the settingspage is back too

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    60+ people found this answer helpful.
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