can't opening settings in the "new" Outlook

Hi Grit,

Thank you for posting in the Microsoft Community.

Please accept our sincere welcome here at Community Support.

based on your problem description, it seems that the issue comes with the New Outlook setup. We have been receiving issues with the new outlook, since this is a newly released feature and we're still expecting unwanted errors or glitch.

I understand that you’re facing issues with opening settings in the “new” Outlook. Let’s try our best troubleshoot this issue together. If none of these works, you may consider using the Classic version as of the moment.

1. Update Office Apps:
   • In the Outlook app, click on the Account option in the left sidebar.
   • On the right pane, choose Update Options > Update Now.
   • Follow the on-screen instructions to update your Office apps.
   • Launch Outlook again and check if the settings open without any problems.
2. Reset View Settings:
   • Sometimes, Outlook fails to open when it can’t load your view settings.
   • To reset view settings:
     • Close Outlook if it’s open.
     • Press Win + R to open the Run dialog.
     • Type outlook.exe /cleanviews and hit Enter.
     • Relaunch Outlook and see if the issue persists.
3. Restart Outlook:
   • Right-click on the Start button and select Task Manager.
   • Look for Microsoft Outlook, select it, and click End task.
   • Make sure that Outlook is completely closed.
   • Reopen Outlook as you normally would and check if the settings open.
4. Start Outlook in Safe Mode:
   • Press Win + R to open the Run dialog.
   • Type outlook.exe /safe and hit Enter.
   • This will start Outlook in safe mode without any add-ins.
   • If it opens successfully, the issue might be related to an add-in.
   • You can then disable or update add-ins as needed

Hope this helps!

Thank you,

Ciarra BD.

Microsoft Moderator

Thank you for your help, unfortunately nothing helped. I still can't open the settings. Can I somehow clean uninstall the new outlook? the normal uninstall doesn't seem to clean up everything because after reinstallation it showed all my accounts again including the favorites, so I guess somewhere these informations are saved

I also have second Problem, when I try to send an email from my one account in the new Outlook I get this error message:
Technical details

SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'smtp.1blu.de' Port '465'. --> Unexpected SMTP server response. Expected: 235, actual: 535, whole response: 535 Incorrect authentication data Failure code: cf24

I guess the reason is, that the smtp Server expects a username instead of an email address. In the old Outlook I could enter this but in the new one I couldn't find a way to enter a username for login to the imap and smtp server, I could only enter a password

HI,

Thank you for your response.

In the new Outlook, if you're still unable to find the settings might as well try to access it in browser. Somehow, others find it as another workaround.. However, if you’re experiencing issues or have feedback regarding new outlook feature , here are some steps you can take:

1. Feedback and Feature Requests: If you find that the spell check isn’t working as expected or if you have other suggestions, consider providing feedback through the Feedback Portal. You can create a new post there to share your thoughts and help improve the new Outlook experience. Visit the Outlook Community Feedback Portal to contribute. Send feedback to Microsoft with the Feedback Hub app - Microsoft Support
2. Patience and Improvements: Keep in mind that the new Outlook is still a work in progress, and Microsoft is actively enhancing it based on user feedback. Your understanding and patience are appreciated as they continue to refine the application.

Thank you for understanding,

Ciarra BD.

I just found a workaround. In the windows systemsettings I opened "mail". I created a new outlook profil and added an email addy. Then I opened the new outlook again, it discovered that there was a new email addy and asked me to sync with the ms cloud. Once I did this, suddenly my new outlook could open it's settings window too....

Hello Grit,

We are happy to hear that the problem you had with Outlook can't access settings has been resolved. Glad to know you were able to find some other helpful workaround.

To help other customers searching for help on related issues, please mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts). 

Thanks again for choosing Microsoft! 

Sincerely, 

Ciarra BD.