can't opening settings in the "new" Outlook

Anonymous
2024-03-15T12:37:24+00:00

I tried the new Outlook sind a week. So far it worked with my my 7 email accounts. I also could opening the settings window. But suddently since yesterday when I click on the settings the window is opening but empty. I only see the text "loading..." but nothing happens.

I tried to repair, reset and even uninstall and reinstall it again. Nothing helped. Even though the uninstalled warned me that all data are removed, after installing it again, all acounts were visible again... can I something delete the synced acounts in the cloud?`What can I do to be able to opening the settings again????

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2024-05-07T06:37:15+00:00

    Try that one

    found a solution.

    Copy that folder as a backup

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView\Default\Local Storage\leveldb"

    Delete that folder totaly

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView"

    Open one time New Outlook (It will come to setup page never mind close new outlook)

    Go to

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView\Default\Local Storage" folder and past your backup folder inside your backup is leveldb folder and past it and rewrite it.

    Than open your New Outlook and you can reach settings and you will not lose any mail or mail setup.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-05-06T11:30:31+00:00

    I cant believe I just read 6 pages of replies and MS still doesnt have a solution.

    Anyway, Im going to try the latest 2 workarounds suggested by our awesome contributors here and hopefully get back to being productive.

    Update - solutions mentioned didnt work for me. Now I have a deleted folder, and when I start outlook I cannot connect ANY MS exchange account. Totally messed up situation.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-05-06T10:32:54+00:00

    I found a solution.

    Copy that folder as a backup

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView\Default\Local Storage\leveldb"

    Delete that folder totaly

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView"

    Open one time New Outlook (It will come to setup page never mind close new outlook)

    Go to

    "C:\Users\dinle\AppData\Local\Microsoft\Olk\EBWebView\Default\Local Storage" folder and past your backup folder inside your backup is leveldb folder and past it and rewrite it.

    Than open your New Outlook and you can reach settings and you will not lose any mail or mail setup.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments