Issues with new outlook not marking emails as read or deleting from server when I delete them

Anonymous
2024-01-04T15:00:34+00:00

In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.

Outlook | Windows | New Outlook for Windows | For business

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  2. Anonymous
    2024-06-03T13:31:18+00:00

    I was having the same issue while filtering for unread emails. I found there's a setting specific to that filtering mode in Settings >> Mail >> Message handling >> Mark as read: uncheck the checkbox labeled "In the unread filter: Always keep items unread unless I explicitly mark them as read". Why would someone use that feature or why should this be the default setting escapes me.

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  3. Anonymous
    2024-06-15T14:45:08+00:00

    It's June 15 and this bug is still an issue. I guess Microsoft is too busy adding useless AI features into everything to fix this.

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  4. Anonymous
    2024-06-15T20:02:58+00:00

    On June 12, I sent this to Microsoft Support:

    I was able to determine that if I place the "mark as read" envelope icon on the incoming emails, that works to retain the emails as read. (Settings, Mail, Customize actions, Quick actions.) I also unchecked "In the unread filter, always keep items unread unless I explicitly mark them as read." (Mail, Message handling, Mark as read.) This allows for a single click to mark as read, which is good. This "workaround" should probably be the default.

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  5. Anonymous
    2024-06-27T16:46:47+00:00

    I really miss this feature too and am switching back to the old Outlook because of it. I also don't like that I can't open a message by pressing enter on the keyboard. In the old outlook, I would press enter to open the message, read it and then hit Esc to close and it would mark it as read. I would like that functionality in the new Outlook.

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