Issues with new outlook not marking emails as read or deleting from server when I delete them

Anonymous
2024-01-04T15:00:34+00:00

In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-02-27T13:13:34+00:00

    Same issue with new outlook client.

    Settings: "Mark displayed items as read when the selection changes"

    Reproduce my problem:

    1. view mail in unfiltered view.
    2. Select unread mail
    3. Select another mail. Previous mail is now marked read (all is good).
    4. Set filter to "Unread"
    5. Select unread mail
    6. Select another mail. Previous mail is NOT marked read (fail)

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  2. Anonymous
    2024-02-27T13:25:02+00:00

    Best solution I've found is to ditch the 'New Outlook' and go back to the traditional one...

    Jokes aside, in my experience only the email linked to MS Teams conversations/notifications were affected by this issue, while all other 'normal' emails would mark as read just fine.
    Briefly opening the normal Outlook and marking the affected emails as 'read' in there, also fixed them in the 'New Outlook'

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  3. Anonymous
    2024-03-04T17:42:21+00:00

    I really dislike the "New" web based outlook.there are so many issues and missing features

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    9 people found this answer helpful.
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  4. Anonymous
    2024-03-08T23:27:01+00:00

    I agree. "Legacy Outlook" works very well for me, and much better than the New Outlook, IMO.

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  5. Anonymous
    2024-03-16T22:09:09+00:00

    The only workaround that I have found to work 100% of the time is:

    1. Open the email completely (double click to open it in a new window).
    2. Use the 'Read / Unread' button at the top.
    3. Close the email window.

    Every other solution people have proposed has not worked, or if it did, 5% of the time it would partially work. Some emails would remain read, while others would revert back to unread. This new version is completely broken, in my opinion.

    This is such a cumbersome workaround for anyone that gets a fair amount of emails each day. It should be a priority one issue for the devs, but I guess not.

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    10+ people found this answer helpful.
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