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In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
How do you get to the file menu? I'm using the latest version of outlook (1.2024.625.600 from settings -> general -> about outlook), but I've no idea where the file menu is.
Thanks!
Hi guys, I found a fix for this bug.
Two options, one is to repair the email account like the post said above me. You go to file>account settings>repair.
**Note:**The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account.
The second option is to untick the offline cache in File>account settings>change for each email account you use and suddenly the bug will be gone. You can always turn it back on afterwards and it is still fixed. Hope it works for you!
Rebuild the outlook profile fixed the issue for me
I really miss this feature too and am switching back to the old Outlook because of it. I also don't like that I can't open a message by pressing enter on the keyboard. In the old outlook, I would press enter to open the message, read it and then hit Esc to close and it would mark it as read. I would like that functionality in the new Outlook.
On June 12, I sent this to Microsoft Support:
I was able to determine that if I place the "mark as read" envelope icon on the incoming emails, that works to retain the emails as read. (Settings, Mail, Customize actions, Quick actions.) I also unchecked "In the unread filter, always keep items unread unless I explicitly mark them as read." (Mail, Message handling, Mark as read.) This allows for a single click to mark as read, which is good. This "workaround" should probably be the default.