Issues with new outlook not marking emails as read or deleting from server when I delete them

Anonymous
2024-01-04T15:00:34+00:00

In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-03-04T17:42:21+00:00

    I really dislike the "New" web based outlook.there are so many issues and missing features

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  2. Anonymous
    2024-02-27T13:25:02+00:00

    Best solution I've found is to ditch the 'New Outlook' and go back to the traditional one...

    Jokes aside, in my experience only the email linked to MS Teams conversations/notifications were affected by this issue, while all other 'normal' emails would mark as read just fine.
    Briefly opening the normal Outlook and marking the affected emails as 'read' in there, also fixed them in the 'New Outlook'

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  3. Anonymous
    2024-02-27T13:13:34+00:00

    Same issue with new outlook client.

    Settings: "Mark displayed items as read when the selection changes"

    Reproduce my problem:

    1. view mail in unfiltered view.
    2. Select unread mail
    3. Select another mail. Previous mail is now marked read (all is good).
    4. Set filter to "Unread"
    5. Select unread mail
    6. Select another mail. Previous mail is NOT marked read (fail)

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  4. Anonymous
    2024-02-19T17:12:28+00:00

    My issue is in the old Outlook (desktop app), I used to be able to set it so it wouldn't get marked as read until I physically opened the email.

    Now the only options are as soon as it's selected, after 5 seconds, or when selection changes, or Not at all.

    But if I select not at all, physically opening the email doesn't even mark it as read.....I have to click the read/unread button. This is not useful.......

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  5. Anonymous
    2024-02-15T22:25:55+00:00

    HI Fabio - I came across this link having similar issues with "new" Outlook not marking messages as read.

    It seems that Outlook now has a new option to change the "read message" settings which I am not aware existed before. Follow these steps:-

    1. Go to the gear icon in the top right corner, select mail, select "Message handling".
    2. Look at the options for "Mark as read" which can be tweaked.
    3. I found that the default setting on my Outlook was to "Mark displayed items as read after 5 seconds" which I found annoying so have changed.
    4. Make sure the setting matches your preference.

    I hope this helps.

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