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In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue on Web app. I set mine to mark read when selected months ago. Now I notice it doesn't do it. So aggravating and terribly unhelpful for professionals in their daily work. Hey, maybe get Big Balls on it!!
The new outlook is the dumbest mail option out there right now. Revert back to the old. You don't have the same issues.
Hi - This fixed mine in the online version. Go to Settings gear top right > Message handling > under Mark as Read section there is a checkbox that says Keep items unread until marked as read. I unchecked that box.
This doesn't work if you double click on the message to open it. It only works for single click. If you double click a message in your inbox, it will open in a new window and no matter what settings you have set, it will not mark it read. If you single click the message, it will open in the "reading pane" and it will get marked read based on your settings mentioned above. This to me is not the desired behavior anyone would want. If I double click a message it should be able to get marked read.
No problem :)