Issues with new outlook not marking emails as read or deleting from server when I delete them

Anonymous
2024-01-04T15:00:34+00:00

In new outlook, I have mark emails as read as soon as they are opened. They initially show as read but the number of unread emails doesn't always reduce and if I select show all unread emails most of what I have read show as unread again. This is very frustrating as I then have to open all the emails again on my iphone to mark them as read. I also have an issue with deleting emails in New outlook as they still show as available on the server so do not delete on my other devices.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-03-05T15:02:12+00:00

    The new outlook is the dumbest mail option out there right now. Revert back to the old. You don't have the same issues.

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  2. Anonymous
    2025-02-04T18:40:34+00:00

    Hi - This fixed mine in the online version. Go to Settings gear top right > Message handling > under Mark as Read section there is a checkbox that says Keep items unread until marked as read. I unchecked that box.

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  3. Anonymous
    2024-04-07T11:38:38+00:00

    HI Fabio - I came across this link having similar issues with "new" Outlook not marking messages as read.

    It seems that Outlook now has a new option to change the "read message" settings which I am not aware existed before. Follow these steps:-

    1. Go to the gear icon in the top right corner, select mail, select "Message handling".
    2. Look at the options for "Mark as read" which can be tweaked.
    3. I found that the default setting on my Outlook was to "Mark displayed items as read after 5 seconds" which I found annoying so have changed.
    4. Make sure the setting matches your preference.

    I hope this helps.

    This has been driving me crazy for months, and your answer is the one that fixed it. Thank you!

    Mine was on "Mark displayed items as read when the selection changes" by default.

    To anyone looking for exactly what to set it to, I changed mine to "Mark displayed items as read as soon as they're selected" and I also turned off "Always keep items unread unless I explicitly mark them as read [in the unread filter]"

    Image

    This did not work for me. Going back to old Outlook for now.

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  4. Anonymous
    2024-03-30T00:05:07+00:00

    Same issue here. It's annoying, especially when handling a large volume of email. Different topic, there needs be an add to calendar option from email messages.

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  5. Anonymous
    2024-01-05T16:20:48+00:00

    Hello Nic F ,

    Unfortunately, I don't have any further troubleshooting to offer.

    There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

    Thanks,

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