How can I set up a recurring automatic reply during specific hours?

Anonymous
2024-01-31T22:31:14+00:00

I work in an industry where my clients may require urgent assistance outside of normal business hours. My business engages a third party to handle after-hours emergencies on behalf of the team, but we often receive complaints that clients cannot easily access the after-hours emergency contact number, despite it being available on our website and our after-hours voicemail. In most cases, clients will call the team and disregard the voicemail, then follow up with an email complaining that we're unavailable.

It would be beneficial to have the option to set up an automatic reply where the after-hours contact information is sent to clients when our staff are emailed between 5pm and 8:30am, 5 days per week.

I have tried using the rules feature and fiddled around with the automatic reply feature, but neither would allow me to set up a recurring automatic reply without setting a start and finish date/time. I also checked whether it's possible to synchronize an automatic reply with my calendar block-outs, but this wasn't possible either.

Any guidance would be appreciated.

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  1. Anonymous
    2024-10-29T15:11:29+00:00

    need this baked in (set up OOO of Fridays), power automate seems so confusing

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  2. Anonymous
    2024-10-22T06:09:42+00:00

    I would also like this feature for part-time staff who don't work every day of the week.

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    5 people found this answer helpful.
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  3. Anonymous
    2024-10-15T04:08:45+00:00

    I also would like this feature - couldn't believe that it isn't integrated into the Automatic Replies tab as an easy to set up Recurrence feature.

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  4. Anonymous
    2024-10-11T13:58:12+00:00

    Here's the monthly bump to ask you again to implement recurring automatic replies. So many of us work less than full-time.

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    9 people found this answer helpful.
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  5. Anonymous
    2024-09-05T04:36:19+00:00

    I also require a native re-occurring Out-Of-Office reply in Outlook, PowerAutomate or Flow as it is called does not help in my use case. Hopefully the more that report this; the more likely Microsoft will take the time to implement it.

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    6 people found this answer helpful.
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