Contacts Missing From "New" Outlook After Upgrade From Windows Mail

Anonymous
2023-11-11T03:42:45+00:00

My contacts are gone. I upgraded to the "new" outlook a couple months ago and now realize I have no contacts. I tried looking for a CVS file but I found none. I tried reverting back to Outlook 2019 but still no contacts. Please note, I upgraded from Windows Mail. I never used Outlook 2019.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-04-20T04:25:28+00:00

    Why does Microsoft continue to make changes to apps customers have become comfortable with without consulting the customers about what changes they would like to see? Alsos, why is there little, if any, advance notice of planned changes that will impact customers?

    I recently had to make an emergency replacement of my Dell laptop running Windows 10 and Microsoft 365. The new computer was purchased on my behalf through Best Buy and the agent informed Best Buy of my Total membership contract to get the 24-month extended warranty and of my Microsoft 365 membership. It's not clear if that membership transferred to my new computer. I do know that I ended up with the old Outlook and New Outlook and cannot find my contacts. We have our own domain and use Verio to route our emails to us.

    The professional who purchased and set up my new laptop kept Outlook and installed New Outlook on my computer. If my contacts remain with the old Outlook, can I make that the default? Or, have my contacts now been completely lost? If so, this IMHO is not good customer service. I feel dismissed when a company whose products I've used for decades doesn't consider how impactful its changes are customers. The changes you are planning in the near future seem intended to eliminate competitive options to customers. We're just stuck with what you push out to us?

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  2. Anonymous
    2024-04-16T18:22:53+00:00

    Hi Diane,

    This "new" Outlook really seems like a dumbed down version that was designed for a 3 year old. Why have we gone backwards so much?

    Specifically, the toolbar at the top is so reduced to nothing that I really can't find any of the settings I want.

    Do you expect to have a much more full version of this new Outlook in the future? Or is this just "it"?

    thanks,

    Matt

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  3. Anonymous
    2024-04-13T08:37:47+00:00

    Yes, this is insane. It's a Microsoft thing. Click "Subscribe" to Unsubscribe. ...Hope this helps and GOOD LUCK. :-)

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  4. Anonymous
    2024-04-11T07:10:48+00:00

    I went back to the old Mail, wrote out my Contacts on a piece of paper, switched to OutlookMail and entered them as New Contacts. A total pain.

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  5. Anonymous
    2024-04-10T19:49:37+00:00

    What does: "you need to go back to it to get the contacts" mean? I can't use the new app?

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