Contacts Missing From "New" Outlook After Upgrade From Windows Mail

How do I get my contacts from old outlook to new outlook. I see them in old outlook but don't know how to transfer them to new outlook. Thanks,

Linda

Looked at your solution and I'm afraid it failed to solve my problem. Went to Privacy and security > Contacts and checked Mail & Calendar plus people had access to contacts - went back to Outlook and still no contact list. However - if the first name of the recipient is typed in - the email address appears so the program is obviously accessing the contact list. But clicking on "To" - the contact list does not appear. So I think I'll switch on the old computer and print off our contact list and manually put them in again. This happened several years ago when MS upgraded Outlook; fortunately being Billy No Mates it was a short list to type in again.

Sorry the simple solution didn't work, Jean Holder1!

🤦‍♀️I perhaps should have taken better note that you were using the *online only* (new) Outlook, as opposed to the desktop Mail app. In that case, you could use the Microsoft Contact Us and arrange to have someone call you back--no long distance or support charges involved.

As you observed, the Contacts list (People on desktop for Mail) is still available (on Microsoft servers). Customer Support can set something to make your Contacts database available to your new online Outlook. But it may take awhile for them to grasp the problem.😞

What happened to me was that when I was asked whether Contacts should be available to the new Outlook--which I stubbornly refuse to use until it has all the basic functionality I've come to rely upon, like offline access😠--I indicated "No" and there was no way for me to undo that. The whole People app seemed to disappear, but actually it was just the desktop access option turned off.

I have over 25 years' worth of contacts, both work and personal--with detailed real-world addresses, phone numbers and notes--so there's no way I'm retyping that! ...I have also since exported a copy for backup--or use in an alternative mail system if Microsoft keeps going with this retrograde exercise.🤨

Fyi, I've also tried checking whether the Contacts details are complete and correct, including in the right fields and sorted correctly--e.g. it kept parsing the contents of my Surname field, creating errors. Until that's all working, I'm sticking with Mail on my laptop!😠

Cheers,

LostInSpace88

Looked at your solution and I'm afraid it failed to solve my problem. Went to Privacy and security > Contacts and checked Mail & Calendar plus people had access to contacts - went back to Outlook and still no contact list. However - if the first name of the recipient is typed in - the email address appears so the program is obviously accessing the contact list. But clicking on "To" - the contact list does not appear. So I think I'll switch on the old computer and print off our contact list and manually put them in again. This happened several years ago when MS upgraded Outlook; fortunately being Billy No Mates it was a short list to type in again.

Switched back to original outlook and contact list still missing. This is unacceptable; we are old age pensioners and not totally tech savvy. The new outlook binned our contact list and now after switching back the list is still missing. How do we get it back - in simple language please.

Dear Jean Holder1,

A few weeks ago, I, LostInSpace88, provided a detailed step-by-step reply (with pictures) to this question. You may have missed it, as it's now toward the bottom of page 4 of this thread (or click this link). I'm assuming you're using a computer desktop or laptop. Admittedly, I have no idea how the screens or functions are arranged on a mobile phone.

As I explained there, try checking if Mail and/or Outlook apps have access to your Contacts, which are stored or backed up somewhere on Microsoft's servers--as long as your Microsoft Hotmail/Outlook account remains active.

If that fails, you may have to endure the dreaded call to Customer Support via the Contact Us link below in the footer (or click here)--you will have to log in again and skip the FAQ suggestions. They should be able to recover your Contacts from the server and at least provide the new Outlook with access.

Btw, I'm also a pensioner, former IT consultant, and a (long-suffering) user of Microsoft Hotmail/Mail/Outlook for 25 years, probably longer than many of the Microsoft Outlook Teams (development and support) have even been alive!🤦‍♀️

Hope this helps & good luck*!🤞*

Cheers,

LostInSpace88

P.S., I also managed to uninstall the New Mail/Outlook App from my computer😉--which should leave me in peace🙏 until the next (overdue monthly?) Windows upgrade, when, and if, I shall try again to dislodge it. My Calendar, Contacts, and old (offline-capable!) Mail are all running smoothly... for now.😟

Switched back to original outlook and contact list still missing. This is unacceptable; we are old age pensioners and not totally tech savvy. The new outlook binned our contact list and now after switching back the list is still missing. How do we get it back - in simple language please.