Email keeps going to junk folder even after I say it's safe.

Ironic that the notifications for these responses, sent by microsoft, were all flagged as junk......

Hello, I am having the same issue with just one email sender. No matter what I do it automatically goes to junk, when I bring it back to my inbox it stays for a minute and then goes right back to junk. frustrating, I have tried everything to accept this customer's email.

Hi

I am having the same problem; everything I try has the same results; the e-mail goes into the inbox, then is sent to the spam folder again. Frustrating as I'm missing out on customer enquiries. This is a problem I can do without.

Me too. It's affecting my business too. Every day I have to troll through the spam folder to pick out any diverted client emails. It is wasting my time and is very frustrating.

Hello, I was able to get one of the client's email to get through without being sent to Junk, If you are using the connection to your phone for Outlook try to change the preferences in the phone Outlook, It did work for one of my clients.

What is now really stunning is that as Microsoft has applied the NEW Outlook to my laptop, it is still sending items to the junk folder! Especially crazy as now you move an email to the inbox and a popup states "no longer send emails from ... to the junk folder" - it doesn't work at all! One would think they would fix this upon release of a new build. Also, true junk still gets to my inbox even after I report it. Useless, but I just like using Outlook, so I'm stuck with their garbage filtration.