Email keeps going to junk folder even after I say it's safe.

Hi Robin and thanks for the suggestion. I hate it when replies start 'Unfortunately...', but, I have been doing that for weeks and unfortunately, they just bounce back out of the Inbox and into Junk. I even created rules for the various Sender accounts that are randomly targeted by the 'intercept'. I say Random because, as I explained in an earlier post, five emails from the same sender resulted in some staying in Inbox, some going to Junk. The Rules worked but within a minute the affected emails were swept back into Junk. I even have my Junk Email Options set to 'No Automatic Filter' but that has achieved zilch.

My logic still maintains the 'trigger' is within Outlook in the device - if emails in Junk are transferred to Inbox and are then seen as Junk, it 'must' be from an in-device / application trigger. But Logic (like common sense) seems to be in ever shorter supply.

End of mild rant for the day.

David,

Where did you set your rules? In my case, setting the rules in Outlook had no effect, only when I went to the ISP's webmail did they have any impact.

David,

Where did you set your rules? In my case, setting the rules in Outlook had no effect, only when I went to the ISP's webmail did they have any impact.

I am using Outlook Classic. In the HOME screen, centre right 'Move/Rules' - Create Rule.

Hope that helps.

I don’t believe creating rules will help. If it does I will buy you a beer.