Email keeps going to junk folder even after I say it's safe.

This worked for me. My email address in Outlook is set up through my local ISP. Example (@localISP.com), not Google or other well known email providers. What I discovered is that my local ISP must have turned on a filter for my email address at some time and what got filtered their was filtering the same way in Outlook. I logged in to the local ISP email panel and checked the filtering and sure enough it was filtering emails. I turned it off so nothing gets filtered and Outlook is now back to normal.

Hope this helps

This worked for me. My email address in Outlook is set up through my local ISP. Example (@localISP.com), not Google or other well known email providers. What I discovered is that my local ISP must have turned on a filter for my email address at some time and what got filtered their was filtering the same way in Outlook. I logged in to the local ISP email panel and checked the filtering and sure enough it was filtering emails. I turned it off so nothing gets filtered and Outlook is now back to normal.

Hope this helps

My email (hotmal.com) is not set up through an ISP. Anyone else have any ideas how to resolve this junk mail problem in another way? Thanks.

I have never used Hotmail but know of it. Are you able to go to Hotmail.com and log in? If so, do that and find your settings, see if there is a junk email setting there. See is it is filtering your emails. If so, change it so nothing is filtered. let me know.

Unfortunately I have only 2 settings for junk mail - either Standard or Strict. I have Standard checked - you cannot unselect it.

I have never understood why hotmail is opened in Outlook - seems weird - but that's how it is for me.