Email keeps going to junk folder even after I say it's safe.

I have had this problem for a long time too!

Starting from approx 6 weeks ago I also have this problem.

I now have the Junk Email Setting set at 'No Auto Filtering' but emails from senders that are in the Safe Senders List (and have previously never been a problem) are now being trapped in Junk.

As I have opened each of these emails in Junk, I have marked them as 'Not Junk' but this has no bearing or positive effect on future emails.

One of these I just marked as Not Junk went to Inbox and then came straight back into Junk.

I am using Outlook Classic.

I am having this issue with our bank and financial planner!

Please help

I've had several sessions with Microsoft's support agents now (the case was escalated to their level 2 engineers) and their conclusion is that the sender, in my case has a SCL value of 5. If anyone's got a spam rate with that number, their messages will be treated as junk as long as they don't improve their reputation... And what sucks is that personal whitelisting makes no effect if the SCL value is that high (or higher).

I don't think that this is a satisfying solution, but it is what it is and perhaps it might be an explanation to those who wonders...

*Hopefully Microsoft realises that this is not a user friendly approach if everyone with this problem sends them feedback (which is easily done under the Help menu at outlook.com).

there is no junk drop[down menu under home in new outlook!