Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
I know this old, but this was exactly the issue for one of my users. Thanks for posting!
Email keeps going to junk folder even after I say it's safe.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook
Outlook | Windows | New Outlook for Windows | For business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
113 answers
Sort by: Oldest
-
Anonymous
2025-02-12T13:28:39+00:00 -
Anonymous
2025-03-02T05:08:06+00:00 This wasn't at all helpful. I'm using the "new" Outlook for windows and can't find any tabs or dropdowns that relate to junk emails.
Jerry
-
Anonymous
2025-03-04T23:47:18+00:00 Same problem, two of my regular correspondents now go to junk. Both are on my safe senders list and I have to filtering set to "none". This needs to be fixed.
-
Anonymous
2025-03-06T18:56:01+00:00 When I go to my Junk Folder settings, I can only "see" the "Junk mail" and "Safe senders" tabs, but cannot change anything.
There are no "Options" whatsoever, and even when adding a safe sender email (using + at the bottom of the list), it won't accept the new email address.
In any case, there is no explanation as to while nearly ALL of my messages go to Junk
-
Anonymous
2025-03-11T08:15:16+00:00 This wasn't at all helpful. I'm using the "new" Outlook for windows and can't find any tabs or dropdowns that relate to junk emails.
Jerry
Yes, you're correct. What I have found is that you need to log into your Microsoft account, so that you're in outlook.live.com Then go to Settings - Mail - Junk email. If you try to do this from simply from Outlook there is no Junk email under Mail. I'll have to see whether this fixes the actual problem though, as I've only just made some safe email contacts.