Email keeps going to junk folder even after I say it's safe.

Same problem. I have had Hotmail since about 1996 and this is the first time I have had such a bad problem. i will probably be switching to another email but this will cause a real hassle. Microsoft doesn't care to fix problems. I may give up on MS altogether. There are other apps out there that do the same thing and better. I pay for several MS apps but I may have to rethink that also. I am really peed off.

Hi.

Finally, I have found the solution. The problem was with my (Samsung) mobile email client (and its local spam management settings). After tweaking with them, everything was solved. So my advice is to check, turn off (and uninstall if necessary) all (other) local clients syncing with your email account.

Hope this helps (at least somebody).

R.

I am glad this worked for you. But I am using a desktop version.

Is there really no solution to this problem? I use Office 365 and the desktop version of Outlook as well as the web based outlook.com with my free Microsoft @live.se account/address. All mail from one specific sender always goes to Trash even though it's in the safe list and the trash filter is set to "none".

I really need to make this work. What can I do? Doesn't Microsoft have any support on their own products/services?

Sorry that I can't help. I use Linux and Thunderbird and my problem seemed to self correct. I use a few MS apps and hotmail since the 90's and I find very little help with problems from MS even though I do pay for some apps. Good luck with correcting your problem.